Dell Client management pack Version: 4.1 Release Notes This readme provides information on the Dell Client Management Pack version 4.1, which can be imported into Microsoft(R) System Center Operations Manager SCOM) 2007 SP1/R2 and System Center Essentials (SCE) 2007 SP1/2010. NOTE: All references to Operations Manager are also applicable to System Center Essentials. The Dell Client Management Pack version 4.1 enables SCOM/SCE to discover and monitor the status of Dell Client systems, on a defined network segment. This improved representation, which includes the receipt of failure and pre-failure alerts, allows you to assess, respond to, and ensure the availability of Dell Client monitored in the SCOM environment. In addition to improved availability, the management pack enhances the ability to monitor and manage the hardware in a single management solution. ******************************************************************************** What’s New in this Release ******************************************************************************** 1. Supports OpenManage Client Instrumentation (OMCI) 7.8, OMCI 8.0 and OMCI 8.0.1. 2. Provides launch of remote desktop console for Dell Clients. 3. Provides support to display Manufacture Ship date and Battery Part numbers of the Dell Client. ******************************************************************************** Software Requirements ******************************************************************************** List of Operating Systems supported on the Management Station: Refer to the list of supported configurations for the following SCOM versions - SCOM 2007 R2 - http://technet.microsoft.com/en-us/library/bb309428.aspx SCOM 2007 SP1 - http://technet.microsoft.com/en-us/library/dd819933.aspx SCE 2007 SP1 - http://technet.microsoft.com/en-us/library/ff741762.aspx SCE 2010 - http://technet.microsoft.com/en-us/library/bb422876.aspx List of Operating Systems supported on the Managed Node: - Windows XP Professional SP2 - Windows XP Professional x64 Edition with SP2 - Windows XP Professional x86 (32-bit) Edition with SP3 - Windows XP Professional x64 (64-bit) Edition with SP3 - Windows Vista Ultimate SP1 - Windows Vista Ultimate SP1 x64 Edition - Windows Vista Business SP1 - Windows Vista Business SP1 x64 Edition - Windows Vista Enterprise SP1 - Windows Vista Enterprise SP1 x64 Edition - Windows XP Tablet PC Edition - Windows 7 Professional x86 (32-bit) Edition - Windows 7 Professional x64 (64-bit) Edition - Windows 7 Ultimate x86 (32-bit) Edition - Windows 7 Ultimate x64 (64-bit) Edition ******************************************************************************** Installation ************* For information on installing the Dell Client Management Pack v4.1 for Microsoft SCOM 2007 SP1/R2 and SCE 2007 SP1/2010, refer the "Dell Client Management Pack Version 4.1 For Microsoft System Center Operations Manager 2007 R2/SP1 and System Center Essentials 2007 SP1/2010 Installation Guide". NOTE: The Installation Guide (DellMPv41_Client_IG.pdf) is available under the folder where you extracted the Dell Client Management Pack v4.1. Installation Pre-requisites ******************************************************************************** This section provides information on the minimum requirements for installing and using the Dell Client Management Pack version 4.1 for Microsoft System Center Operations Manager 2007 SP1/R2 and Microsoft System Center Essentials 2007 SP1/2010. ================================================================================ Requirements for Managed node ============================= * Dell(TM) OpenManage(TM) Client Instrumentation: The recommended version of Dell OpenManage Client Instrumentation (OMCI) is 8.0.1 NOTE: If the OMCI version available on a client system is earlier than 7.8, then Client system is grouped under the “UnManaged” group and monitoring is disabled. The Dell Client Management Pack also groups the client systems without OMCI and Dell Vostro systems under the “UnManaged” group. ================================================================================ Supported Dell Devices ====================== * Supported Client Systems: All Dell Optiplex, Precision and Latitude systems that are supported by Dell OpenManage Client Instrumentation version 7.8 and later are managed using the Dell Client Management Pack v4.1 Upgrading From Previous Versions ******************************************************************************** You can upgrade Dell Client Management Pack 4.0 to Dell Client Management Pack 4.1. NOTE: You cannot apply Dell Client Management Pack 4.1 as an upgrade over Dell Management Pack 3.x or any other versions prior to Dell Management Pack 3.x. Importing the Dell Client Management Pack v4.1 over the Dell Management Packs v3.x is not a supported configuration. ******************************************************************************** Un-Installation *************** For information on uninstalling the Dell Client Management Pack v4.1, see the "Dell Client Management Pack Version 4.1 For Microsoft System Center Operations Manager 2007 R2/SP1 and System Center Essentials 2007 SP1/2010 Installation Guide". NOTE: The Installation Guide (DellMPv41_Client_IG.pdf) is available under the folder where you extracted the Dell Client Management Pack v4.1. ******************************************************************************** Open Issues and Resolutions *************************** * Issue 1 - DF340250: The attribute "Display Name" for Dell Client system is not displayed in the SCOM Operations Console. Description The Attribute "Display name" is not shown in SCOM Operations console. Whereas, in SCOM web console, "Display name" is shown. Workaround No known workaround Versions Affected This is a limitation in the SCOM 2007 SP1/R2, SCE 2007 SP1/2010 Operations console. * Issue 2 - DF337447, DF487238: Improper display of attribute "Operating System" for Dell Clients in the SCOM Detailed view. Description While discovering a Client machine with Windows Vista installed in it, value for attribute "Operating System" is displayed as "Microsoftr Windows VistaT Ultimate" instead of "Microsoft® Windows Vista™ Ultimate". Similarly, "Microsoftr Windows VistaT Business" instead of "Microsoft® Windows Vista™ Business". Workaround No known workaround Versions Affected Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007SP1/2010. * Issue 3 - DF342472: On few Dell Client platforms, health status does not change to normal after the Dell Client recovers from the Fan Probe error. Description On R5400, T7400 and Optiplex 390 systems, Health status does not change to normal after the Dell Client recovers from Fan Probe error. Resolution Reboot the Dell Client to clear the status of the Fan probe. Versions Affected Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007 SP1/2010. Platforms Affected R5400 T7400 OptiPlex 390 * Issue 4 - DF484033: Value for attribute "Manufacture Ship Date" for Dell Client Systems are not displayed for Dell Clients with OMCI 8.0. Description Value of attribute "Manufacture Ship Date" is not shown for OMCI clients 8.0. Whereas, it is shown for OMCI 7.8 and OMCI 8.0.1. This is because the underlying instrumentation layer does not support this feature in OMCI 8.0. Resolution Upgrade to 8.0.1 to get the Manufacture Ship Date of the Dell Clients. Versions Affected Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007 SP1/2010, Dell Client Management Pack 4.1 OMCI 8.0 * Issue 5 - DF487533: Few attributes value of Dell Client are shown as empty when OMCI is downgraded from OMCI 8.0 to OMCI 7.8 Description After downgrading OMCI from 8.0/8.0.1 to 7.8, you may see few attributes value of Dell Client shown as empty. These attributes are model type,asset tag,service tag, bios version and manufacture ship date . Resolution Restart the Dell Client after downgrading OMCI from 8.0 to 7.8. Versions Affected Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007 SP1/2010. OMCI 7.8 * Issue 6 - DF499508: When an additional battery is added to the Dell Client, the battery part number for the added battery is not discovered. Description On Dell Client Laptops that support multiple batteries, when an additional battery is added, the battery part number for the added battery is not discovered in the subsequent discovery cycles. Resolution Reboot the Laptop. Versions Affected Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007 SP1/2010. * Issue 7 - DF499881: Chassis intrusion health status in not changing even after chassis is removed. Description On Optiplex 990(with bios:A05) and 390(with bios:A01), Chassis intrusion health status in not changing even after chassis is removed. BIOS does not have support for these events and hence the OMCI does not expose these health for the above platforms. As a result, Client MP shows the components as healthy. Workaround No known workaround Versions Affected Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007 SP1/2010. OMCI 8.0.1 Platforms Affected Optiplex 990(bios:A05) 390(bios:A01) Precision T1600(bios:A01) * Issue 8 - DF501257: FAN health status in not changing even after FAN is stopped Description On Optiplex 990(with bios:A05),390(with bios:A01)and Precision T1600(with bios :A01), FAN health status does not change even after FAN is stopped. And it remains unchanged even after the reboot of client system. Workaround No known workaround. Versions Affected Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2, System Center Essentials (SCE) 2007 SP1/2010. OMCI 8.0.1 Platforms Affected Optiplex 990(bios:A05) 390(bios:A01) Precision T1600(bios:A01) ******************************************************************************** Global Support ************** For information on technical support, visit dell.com/contactus. For information on documentation support, visit support.dell.com/manuals.On the Manuals page, click Software ->Systems Management. 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