Welcome to WhoCrashed (HOME EDITION) v 5.51
This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution.
Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice.
This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.
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Home Edition Notice
This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.
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System Information (local)
Computer name: LUDO-PC
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
Hardware: MS-7621, MEDIONPC
CPU: GenuineIntel Pentium(R) Dual-Core CPU T4400 @ 2.20GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 3488862208 bytes total
Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sat 10/10/2015 12:51:24 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101015-10093-01.dmp
This was probably caused by the following module: fvevol.sys (fvevol+0x13E2)
Bugcheck code: 0xD1 (0xFFFFFFFF8BB763E2, 0x2, 0x8, 0xFFFFFFFF8BB763E2)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\fvevol.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: BitLocker Drive Encryption Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sat 10/10/2015 12:51:24 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: hal.sys (hal!KeRaiseIrqlToSynchLevel+0x8F)
Bugcheck code: 0xD1 (0xFFFFFFFF8BB763E2, 0x2, 0x8, 0xFFFFFFFF8BB763E2)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hal.sys .
Google query: hal.sys DRIVER_IRQL_NOT_LESS_OR_EQUAL
On Sat 10/10/2015 12:40:07 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101015-9266-01.dmp
This was probably caused by the following module: usbport.sys (USBPORT+0x6C00)
Bugcheck code: 0xD1 (0xFFFFFFFFC9856C4E, 0x2, 0x0, 0xFFFFFFFF9221CC00)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\usbport.sys
product: Besturingssysteem Microsoft® Windows®
company: Microsoft Corporation
description: Poortstuurprogramma voor USB 1.1 en 2.0
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sat 10/10/2015 12:34:36 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101015-9594-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0x3DA06)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xBD20, 0xFFFFFFFFBF7ABC6A, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 10/10/2015 12:21:21 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101015-10670-01.dmp
This was probably caused by the following module: msahci.sys (msahci+0x1ABF)
Bugcheck code: 0xD1 (0x145397B4, 0xA, 0x1, 0xFFFFFFFF8B76AABF)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\msahci.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: MS AHCI 1.0 Standard Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Conclusion
5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
hal.sys
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.