Logfile of random's system information tool 1.10 (written by random/random) Run by Krista at 2016-11-28 21:45:40 Microsoft Windows 10 Home System drive C: has 371 GB (81%) free of 460 GB Total RAM: 3978 MB (54% free) Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 21:45:48, on 28/11/2016 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.14393.0000) Boot mode: Normal Running processes: C:\Program Files\Acer\Acer Power Management\ePowerWinMonitor.exe C:\Program Files (x86)\MyDrive Connect\TomTom MyDrive Connect.exe C:\Program Files (x86)\Spotify\Data\SpotifyWebHelper.exe C:\Users\Krista\AppData\Local\Microsoft\OneDrive\OneDrive.exe C:\Program Files\AVAST Software\Avast\avastui.exe C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Acer\Acer Portal\AcerPortal.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Users\Krista\AppData\Local\SweetLabs App Platform\Engine\ServiceHostApp.exe C:\Users\Krista\AppData\Local\SweetLabs App Platform\Engine\ServiceHostApp.exe C:\Program Files\trend micro\Krista.exe C:\WINDOWS\SysWoW64\DllHost.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer13.msn.com/?pc=ACJB R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://acer13.msn.com/?pc=ACJB R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit= O1 - Hosts: 0.0.0.1 mssplus.mcafee.com O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe O4 - HKCU\..\Run: [MyDriveConnect.exe] C:\Program Files (x86)\MyDrive Connect\TomTom MyDrive Connect.exe O4 - HKCU\..\Run: [Spotify Web Helper] "C:\Program Files (x86)\Spotify\Data\SpotifyWebHelper.exe" O4 - HKCU\..\Run: [OneDrive] "C:\Users\Krista\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background O4 - HKCU\..\Run: [HP Deskjet 3050 J610 series (NET)] "C:\Program Files\HP\HP Deskjet 3050 J610 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN07D13KJX05HX:NW" -scfn "HP Deskjet 3050 J610 series (NET)" -AutoStart 1 O4 - HKLM\..\Policies\Explorer\Run: [BtvStack] "C:\Program Files (x86)\Qualcomm Atheros\Bluetooth Suite\BtvStack.exe" O4 - HKUS\S-1-5-19\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [OneDriveSetup] C:\Windows\SysWOW64\OneDriveSetup.exe /thfirstsetup (User 'NETWORK SERVICE') O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\3.11.376\SSScheduler.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000 O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105 O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing) O23 - Service: Avast Antivirus (avast! Antivirus) - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe O23 - Service: CCDMonitorService - Acer Incorporated - C:\Program Files (x86)\Acer\AOP Framework\CCDMonitorService.exe O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing) O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing) O23 - Service: ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Acer\Acer Power Management\ePowerSvc.exe O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing) O23 - Service: GamesAppIntegrationService - WildTangent - C:\Program Files (x86)\WildTangent Games\App\GamesAppIntegrationService.exe O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe O23 - Service: Google Update-service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Update-service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe O23 - Service: Intel(R) Integrated Clock Controller Service - Intel(R) ICCS (ICCS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService1.0.0.0) - Unknown owner - C:\WINDOWS\system32\igfxCUIService.exe (file missing) O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\TXE Components\TCS\HeciServer.exe O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\TXE Components\TCS\SocketHeciServer.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing) O23 - Service: Launch Manager Service (LMSvc) - Acer Incorporate - C:\Program Files\Acer\Acer Launch Manager\LMSvc.exe O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\3.11.376\McCHSvc.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing) O23 - Service: Quick Access Service (QASvc) - Acer Incorporate - C:\Program Files\Acer\Acer Quick Access\QASvc.exe O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing) O23 - Service: User Experience Improvement Program (UEIPSvc) - acer - C:\Program Files\Acer\User Experience Improvement Program\Framework\UBTService.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing) O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing) O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 11389 bytes ======Listing Processes====== winlogon.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe -k DcomLaunch C:\WINDOWS\system32\svchost.exe -k RPCSS "dwm.exe" C:\WINDOWS\System32\svchost.exe -k LocalSystemNetworkRestricted C:\WINDOWS\system32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k LocalServiceNetworkRestricted C:\WINDOWS\system32\svchost.exe -k LocalService C:\WINDOWS\system32\svchost.exe -k LocalServiceNoNetwork C:\WINDOWS\system32\igfxCUIService.exe C:\WINDOWS\System32\svchost.exe -k NetworkService C:\WINDOWS\System32\svchost.exe -k LocalServiceNetworkRestricted C:\WINDOWS\system32\svchost.exe -k LocalServiceNetworkRestricted C:\WINDOWS\system32\svchost.exe -k LocalSystemNetworkRestricted "C:\Program Files\AVAST Software\Avast\AvastSvc.exe" dashost.exe {9cf819ec-d80f-4b28-b3b456a1239e62a6} C:\WINDOWS\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\WINDOWS\System32\spoolsv.exe C:\WINDOWS\System32\svchost.exe -k utcsvc "C:\Program Files\Intel\TXE Components\TCS\HeciServer.exe" "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe" "C:\Program Files (x86)\Acer\AOP Framework\CCDMonitorService.exe" C:\WINDOWS\system32\svchost.exe -k appmodel "C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe" /service C:\WINDOWS\system32\svchost.exe -k imgsvc "C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe" "C:\Program Files\Acer\Acer Launch Manager\LMSvc.exe" C:\WINDOWS\system32\wbem\wmiprvse.exe C:\WINDOWS\system32\svchost.exe -k NetworkServiceNetworkRestricted sihost.exe C:\WINDOWS\system32\svchost.exe -k UnistackSvcGroup taskhostw.exe {222A245B-E637-4AE9-A93F-A59CA119A75E} "C:\Users\Krista\AppData\Local\SweetLabs App Platform\Engine\ServiceHostAppUpdater.exe" /LOGON C:\Windows\System32\RuntimeBroker.exe -Embedding "C:\Program Files\Acer\Acer Quick Access\QASvc.exe" "C:\Program Files\Acer\Acer Launch Manager\LMEvent.exe" C:\WINDOWS\Explorer.EXE "C:\Program Files\Acer\Acer Launch Manager\LMLockHandler.exe" C:\WINDOWS\system32\wbem\unsecapp.exe -Embedding "C:\Program Files\Acer\Acer Quick Access\QAEvent.exe" C:\WINDOWS\system32\wbem\unsecapp.exe -Embedding C:\WINDOWS\system32\wbem\unsecapp.exe -Embedding "C:\Program Files (x86)\Google\Update\1.3.31.5\GoogleCrashHandler.exe" "C:\Program Files\Acer\Acer Launch Manager\LMTray.exe" C:\WINDOWS\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe "C:\Program Files\Acer\Acer Power Management\ePowerSvc.exe" "C:\Program Files\Acer\Acer Power Management\ePowerTray.exe" "C:\Program Files (x86)\Google\Update\1.3.31.5\GoogleCrashHandler64.exe" "C:\Program Files\Acer\Acer Quick Access\QAMsg.exe" igfxEM.exe igfxHK.exe igfxTray.exe "C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe" -ServerName:App.AppXtk181tbxbce2qsex02s8tw7hfxa9xb3t.mca C:\WINDOWS\system32\igfxext.exe -Embedding C:\WINDOWS\system32\wbem\unsecapp.exe -Embedding "C:\Program Files\Acer\Acer Power Management\ePowerEvent.exe" "C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe" -ServerName:CortanaUI.AppXa50dqqa5gqv4a428c9y1jjw7m3btvepj.mca "C:\Program Files\Acer\Acer Power Management\ePowerWinMonitor.exe" C:\WINDOWS\system32\SearchIndexer.exe /Embedding "C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.8.190.0_x64__kzf8qxf38zg5c\SkypeHost.exe" -ServerName:SkypeHost.ServerServer C:\Windows\System32\smartscreen.exe -Embedding "C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe" -s "C:\Program Files (x86)\MyDrive Connect\TomTom MyDrive Connect.exe" "C:\Program Files (x86)\Spotify\Data\SpotifyWebHelper.exe" "C:\Users\Krista\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background "C:\Program Files\HP\HP Deskjet 3050 J610 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN07D13KJX05HX:NW" -scfn "HP Deskjet 3050 J610 series (NET)" -AutoStart 1 "C:\Program Files\McAfee Security Scan\3.11.376\SSScheduler.exe" "C:\Program Files\AVAST Software\Avast\avastui.exe" /nogui "C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe" C:\WINDOWS\system32\AUDIODG.EXE 0x2a8 "fontdrvhost.exe" "C:\Program Files (x86)\WildTangent Games\App\GamesAppIntegrationService.exe" "C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe" "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=crashpad-handler /prefetch:7 "--database=C:\Users\Krista\AppData\Local\Google\Chrome\User Data\Crashpad" --url=https://clients2.google.com/cr/report --annotation=channel=-m --annotation=plat=Win32 --annotation=prod=Chrome --annotation=ver=54.0.2840.99 --handshake-handle=0x248 "C:\Program Files (x86)\Acer\Acer Portal\AcerPortal.exe" task "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=gpu-process --enable-features="AutofillCreditCardSigninPromo