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stars-1-0._V47060502_.gifMore bad news for Linksys print server, June 18, 2007

By Consumer "BHOLL" (California) - See all my reviews

I just bought the WPS54G wireless print server this weekend. I called linksys because I was having problems installing the software onto Vista. I suspected that the software disk provided with the device was not the correct one for Vista so I called their technical support folks. I told them up front that I was trying to install this on a Vista operating system but they required me to answer about a zillion questions regarding my home network, had me crawl on the floor to find the serial numbers of all my linksys components, the version numbers, then had me update the firmware on my router, all before they told me that they did not have Vista drivers yet. I was upset that thy put me through so many hoops before answering my initial question. We could have avoided a 45 minute call. I asked if they had any idea as to when the Vista drivers would be ready and their answer was "soon". I asked for them to define soon. Does that mean a week, 2-weeks, 6-months, 2-years, and all they said was "I don't know". I will be returning the print server and looking for a different brand. Linksys is losing their customers because of the help they hire for technical support. Don't waste your time with Linksys. Take your business elsewhere.

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