Geen geluid meer na systeem herstel.

manu123 · 19 juni 2011

hallo,

Ik heb gisteren (19/06/2011) systeem herstel moeten uitvoeren voor een virus en dat is gelukt maar vanaf ik mijn computer opnieuw opstarten werkte mijn geluid niet meer.

Er staan nergens foutmeldingen en als ik in apparaatbeheer op besturing voor geluid klik staat er: Dit apparaat werkt correct.

Ik heb al geprobeerd om opnieuw drivers te installeren maar dat helpt ook niets.

Mijn laptop is een HP 530.

besturingssysteem is Windows Vista Home Basic (32-bits).

stegisoft · 19 juni 2011

Hebt je dit ook geïnstalleerd?

Bent je niet vergeten knopje internet forwarden aan te zetten?

clarkie · 19 juni 2011

We zullen eerst eens nagaan of malware of virussen de oorzaak zijn van je problemen.

1. Download HijackThis.

Klik bij "HijackThis Downloads" op "Installer".

Bestand HijackThis.msi opslaan. Daarna kiezen voor "uitvoeren".

Hijackthis wordt nu op je PC geïnstalleerd, een snelkoppeling wordt op je bureaublad geplaatst.

2. Klik op de snelkoppeling om HijackThis te starten

Klik ofwel op "Do a systemscan and save a logfile", ofwel eerst op "Scan" en dan op "Savelog".

Er opent een kladblokvenster, hou gelijktijdig de CTRL en A-toets ingedrukt, nu is alles geselecteerd. Hou gelijktijdig de CTRL en C-toets ingedrukt, nu is alles gekopieerd. Plak nu het HJT logje in je bericht door CTRL en V-toets.

Krijg je een melding ""For some reason your system denied writing to the Host file ....", klik dan gewoon door op de OK-toets.

Let op : Windows Vista & 7 gebruikers dienen HijackThis als “administrator” uit te voeren via rechtermuisknop “als administrator uitvoeren". Indien dit via de snelkoppeling niet lukt voer je HijackThis als administrator uit in de volgende map : C:\Program Files\Trend Micro\HiJackThis of C:\Program Files (x86)\Trend Micro\HiJackThis.

Dit (KLIK) filmpje kan je helpen om een hijackthis logje te plaatsen.

Na het plaatsen van je logje wordt dit door een expert (Kape of Kweezie Wabbit) nagekeken en begeleidt hij jou door het ganse proces.

manu123 · 19 juni 2011

Ik heb zo net het bestandje van Stegisoft gedownload en geinstaleed en het werk nog steeds niet.

Daarna heb ik gedaan wat Clarkie schreef:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 14:05:37, on 19/06/2011

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v9.00 (9.00.8112.16421)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe

C:\Program Files\Hewlett-Packard\HP Software Update\hpwuSchd2.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Alwil Software\Avast4\ashDisp.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Windows\Samsung\PanelMgr\SSMMgr.exe

C:\Windows\FixCamera.exe

C:\Windows\system32\igfxsrvc.exe

C:\Windows\vsnp2uvc.exe

C:\Windows\tsnp2uvc.exe

C:\Program Files\Winamp\winampa.exe

C:\Program Files\Real\RealPlayer\Update\realsched.exe

C:\Program Files\Packard Bell\Software Suite\PBSoftSuite.exe

C:\Program Files\DAEMON Tools Lite\DTLite.exe

C:\Program Files\Common Files\AVerMedia\AVerQuick\AVerQuick.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\APO Usb Autorun\usb_autorun.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\mswinext.exe

C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Packard Bell\Software Suite\pbDevDetect.exe

C:\Program Files\Windows Live\Contacts\wlcomm.exe

C:\Program Files\Windows Live\Installer\wlstartup.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = HP | MSN

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = HP | MSN

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = HP | MSN

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll

O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe

O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [samsung PanelMgr] C:\Windows\Samsung\PanelMgr\SSMMgr.exe /autorun

O4 - HKLM\..\Run: [FixCamera] C:\Windows\FixCamera.exe

O4 - HKLM\..\Run: [snp2uvc] C:\Windows\vsnp2uvc.exe

O4 - HKLM\..\Run: [tsnp2uvc] C:\Windows\tsnp2uvc.exe

O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe

O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [TkBellExe] "c:\program files\real\realplayer\Update\realsched.exe" -osboot

O4 - HKLM\..\Run: [broadCam] "C:\Program Files\NCH Software\BroadCam\broadcam.exe" -logon

O4 - HKLM\..\Run: [uVS11 Preload] C:\Program Files\Ulead Systems\Ulead VideoStudio 11\uvPL.exe

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [software Suite] "C:\Program Files\Packard Bell\Software Suite\PBSoftSuite.exe" /RUN

O4 - HKCU\..\Run: [Packard Bell Software Suite] "C:\Program Files\Packard Bell\Software Suite\PBSoftSuite.exe" /run

O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun

O4 - HKCU\..\RunOnce: [shockwave Updater] C:\Windows\System32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1100465 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)" -"http://www.schilonskatez.be/schilonskatez/index.asp?CAT=GAMES"

O4 - Startup: APO Usb Autorun.lnk = C:\Program Files\APO Usb Autorun\usb_autorun.exe

O4 - Global Startup: DVD Check.lnk = C:\Program Files\InterVideo\DVD Check\DVDCheck.exe

O4 - Global Startup: FSC RC.lnk = C:\Program Files\Common Files\AVerMedia\AVerQuick\AVerQuick.exe

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe

O8 - Extra context menu item: E&xporteren naar Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll

O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: PokerStars.net - {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

O23 - Service: BroadCam Video Streaming Server (BroadCamService) - Unknown owner - C:\Program Files\NCH Software\BroadCam\broadcam.exe

O23 - Service: Capture Device Service - InterVideo Inc. - C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe

O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe

O23 - Service: Firebird Server - MAGIX Instance (FirebirdServerMAGIXInstance) - MAGIX® - C:\Program Files\MAGIX\Common\Database\bin\fbserver.exe

O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe

O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe

O23 - Service: NitroPDFReaderDriverCreatorReadSpool (NitroReaderDriverReadSpool) - Nitro PDF Software - C:\Program Files\Nitro PDF\Reader\NitroPDFReaderDriverService.exe

O23 - Service: PowerSave Service (PowerSave) - Packard Bell Services - C:\Program Files\Packard Bell\Software Suite\PowerSave\PSPBSSS.exe

O23 - Service: QuestScan Service - Unknown owner - C:\ProgramData\QuestScan\questscan139.exe

O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: TeamViewer 6 (TeamViewer6) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version6\TeamViewer_Service.exe

O23 - Service: UPnPService - Magix AG - C:\Program Files\Common Files\MAGIX Shared\UPnPService\UPnPService.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--

End of file - 12195 bytes

clarkie · 19 juni 2011

Een expert (Kape of kweezie wabbit) zal je logje nakijken.

Ze zijn verwittigd per PB.

manu123 · 19 juni 2011

Oké merci

19 juni 2011 aangepast door manu123

kape · 19 juni 2011

Start Hijackthis op. Selecteer “Scan”. Selecteer alleen de items die hieronder zijn genoemd:

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O4 - HKCU\..\RunOnce: [shockwave Updater] C:\Windows\System32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1100465 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)" -Welkom op Schil On Skatez

Klik op 'Fix checked' om de items te verwijderen.

Download MBAM (Malwarebytes Anti-Malware)

Dubbelklik op mbam-setup.exe om het programma te installeren.

Zorg ervoor dat er een vinkje geplaatst is voor Update Malwarebytes' Anti-Malware en Start Malwarebytes' Anti-Malware, Klik daarna op "Voltooien".

Indien een update gevonden werd, zal die gedownload en geïnstalleerd worden.

Wanneer het programma volledig up to date is, selecteer dan in het tabblad Scanner : "Snelle Scan", daarna klik op Scan.

Het scannen kan een tijdje duren, dus wees geduldig.

Wanneer de scan voltooid is, klik op OK, daarna "Bekijk Resultaten" om de resultaten te zien.

Zorg ervoor dat daar alles aangevinkt is, daarna klik op: Verwijder geselecteerde.

Na het verwijderen zal een log openen en zal er gevraagd worden om de computer opnieuw op te starten. (Zie verder).

Indien er de rootkit (TDSS) aanwezig is, zal MBAM vragen te herstarten. Doe dit dan ook.

MBAM zal na de herstart opnieuw scannen en de rootkit verwijderen.

Het log wordt automatisch bewaard door MBAM en kan je terugvinden door op de "Logs" tab te klikken in het programma.

Indien MBAM moeilijkheden heeft met het verwijderen van bepaalde bestanden zal het enkele meldingen geven waar je OK moet klikken. Daarna zal het vragen om de computer opnieuw op te starten... dus sta toe dat MBAM de computer opnieuw opstart.

Plak de inhoud van het logje in je volgende bericht, samen met een nieuw HijackThis log.

manu123 · 19 juni 2011

Dit is het MBAM log:

Malwarebytes' Anti-Malware 1.46

Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Databaseversie: 6897

Windows 6.0.6002 Service Pack 2

Internet Explorer 9.0.8112.16421

19/06/2011 22:32:19

mbam-log-2011-06-19 (22-32-19).txt

Scantype: Snelle scan

Objecten gescand: 195981

Verstreken tijd: 12 minuut/minuten, 13 seconde(n)

Geheugenprocessen geïnfecteerd: 0

Geheugenmodulen geïnfecteerd: 1

Registersleutels geïnfecteerd: 64

Registerwaarden geïnfecteerd: 4

Registerdata geïnfecteerd: 1

Mappen geïnfecteerd: 18

Bestanden geïnfecteerd: 25

Geheugenprocessen geïnfecteerd:

(Geen kwaadaardige objecten gedetecteerd)

Geheugenmodulen geïnfecteerd:

C:\Program Files\ShopperReports3\bin\3.1.69.0\firefox\firefoxtoolbar\extensions\components\BrowserExtensionFF.dll (Adware.ShopperReports) -> Delete on reboot.

Registersleutels geïnfecteerd:

HKEY_CLASSES_ROOT\shopperreports.asyncreporter (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.asyncreporter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.dwnldr (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.dwnldr.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.hbax (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.hbax.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.hbguru (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.hbguru.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.hbinfoband (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.hbinfoband.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.iebutton (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.iebutton.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.iebuttona (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.iebuttona.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.mozillanvgtntrpr (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\TypeLib\{573f4abb-a1a2-44ed-9ba9-a8dad40aac46} (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{71e02280-5212-45c3-b174-4d5a35da254f} (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\CLSID\{396cfc12-932d-496b-a0a8-5d7201e105e1} (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\CLSID\{74c22317-5b90-471f-9ad2-fec049870a16} (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.mozillanvgtntrpr.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.mozillapsexecuter (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.mozillapsexecuter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.reportdata (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.reportdata.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.reporter (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.reporter.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.rprtctrl (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.rprtctrl.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.scopes (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.scopes.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.triggerimmidiate (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.triggerimmidiate.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.triggerimmidiateorrandomts (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.triggerimmidiateorrandomts.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.triggeronceinday (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.triggeronceinday.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{21ba420e-161c-413a-b21e-4e42ae1f4226} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{453db0c5-f41c-4d97-8dd6-cc72ecd5f699} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{4afc07d0-59bb-46b8-b097-1a46e88eef71} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{6511ce4c-4722-40d0-ad3d-4afa2f50978a} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{8ad9ad05-36be-4e40-ba62-5422eb0d02fb} (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{9bec9b38-bf39-4899-806e-a1c5dfeb60a2} (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{aebf09e2-0c15-43c8-99bf-928c645d98a0} (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{b86d82bf-d39f-439a-a07c-43eddc6f6ea6} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{da6305b9-0869-4235-8c1d-533a65e639e5} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Interface\{e6961c59-cfce-4ccd-b794-bc78db98413a} (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\AppID\{0d82acd6-a652-4496-a298-2bde705f4227} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\AppID\{7025e484-d4b0-441a-9f0b-69063bd679ce} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\AppID\{8258b35c-05b8-4c0e-9525-9bccc70f8f2d} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\AppID\{a89256ad-ec17-4a83-bef5-4b8bc4f39306} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Typelib\{acc62306-9a63-4864-bd2f-c8825d2d7ea6} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Typelib\{cdca70d8-c6a6-49ee-9bed-7429d6c477a2} (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\Typelib\{d136987f-e1c4-4ccc-a220-893df03ec5df} (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{a078f691-9c07-4af2-bf43-35e79eecf8b7} (Adware.Softomate) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{89f88394-3828-4d03-a0cf-8203604c3da6} (Adware.Hotbar) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{d4233f04-1789-483c-a137-731e8f113dd5} (Adware.Hotbar) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\AppID\BRNstIE.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\AppID\CmndFF.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\AppID\mozillaps.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\AppID\Pltfrm.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.stock (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\shopperreports.stock.1 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\ShopperReports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\ShopperReports3 (Adware.ShopperReports) -> Quarantined and deleted successfully.

Registerwaarden geïnfecteerd:

HKEY_LOCAL_MACHINE\SOFTWARE\QuestScan\dllpath (Adware.QuestScan) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\shopperreports 3.1.69.0 (Adware.HotBar) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\srs_it_e8790677b37658573fa992 (Malware.Trace) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions\shopperreports@shopperreports.com (ShopperReports) -> Quarantined and deleted successfully.

Registerdata geïnfecteerd:

HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Mappen geïnfecteerd:

C:\Users\manu\AppData\Roaming\ShopperReports3 (Adware.ShopperReports) -> Delete on reboot.

C:\Program Files\HBLite (Adware.Hotbar) -> Quarantined and deleted successfully.

C:\Program Files\HBLite\bin (Adware.Hotbar) -> Quarantined and deleted successfully.

C:\Program Files\HBLite\bin\11.0.363.0 (Adware.Hotbar) -> Quarantined and deleted successfully.

C:\Program Files\ShopperReports3 (Adware.ShopperReports) -> Delete on reboot.

C:\Program Files\ShopperReports3\bin (Adware.ShopperReports) -> Delete on reboot.

C:\Program Files\ShopperReports3\bin\3.1.69.0 (Adware.ShopperReports) -> Delete on reboot.

C:\Program Files\ShopperReports3\bin\3.1.69.0\firefox (Adware.ShopperReports) -> Delete on reboot.

C:\Program Files\ShopperReports3\bin\3.1.69.0\firefox\firefoxtoolbar (Adware.ShopperReports) -> Delete on reboot.

C:\Program Files\ShopperReports3\bin\3.1.69.0\firefox\firefoxtoolbar\extensions (Adware.ShopperReports) -> Delete on reboot.

C:\Program Files\ShopperReports3\bin\3.1.69.0\firefox\firefoxtoolbar\extensions\chrome (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\Program Files\ShopperReports3\bin\3.1.69.0\firefox\firefoxtoolbar\extensions\chrome\content (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\Program Files\ShopperReports3\bin\3.1.69.0\firefox\firefoxtoolbar\extensions\components (Adware.ShopperReports) -> Delete on reboot.

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\Program Files\Mozilla Firefox\extensions\{F0E1168A-B4B5-484C-B77E-0D28E6B64096} (Adware.QuestScan) -> Quarantined and deleted successfully.

C:\Program Files\Mozilla Firefox\extensions\{F0E1168A-B4B5-484C-B77E-0D28E6B64096}\chrome (Adware.QuestScan) -> Quarantined and deleted successfully.

C:\Program Files\Mozilla Firefox\extensions\{F0E1168A-B4B5-484C-B77E-0D28E6B64096}\defaults (Adware.QuestScan) -> Quarantined and deleted successfully.

C:\Program Files\Mozilla Firefox\extensions\{F0E1168A-B4B5-484C-B77E-0D28E6B64096}\defaults\preferences (Adware.QuestScan) -> Quarantined and deleted successfully.

Bestanden geïnfecteerd:

C:\Program Files\ShopperReports3\bin\3.1.69.0\CmndFF.dll (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\Users\manu\AppData\Local\Temp\_te6894.exe (Adware.QuestScan) -> Quarantined and deleted successfully.

C:\Users\manu\AppData\Local\Temp\ZANA31.exe (Adware.Hotbar) -> Quarantined and deleted successfully.

C:\Users\manu\AppData\Local\Temp\nsgAF04.tmp\Install.dll (Adware.Seekmo) -> Quarantined and deleted successfully.

C:\Users\manu\AppData\Local\Temp\nsgAF04.tmp\Setup.dll (Adware.Seekmo) -> Quarantined and deleted successfully.

C:\Users\manu\AppData\Local\Temp\nsh82B.tmp\Install.dll (Adware.Seekmo) -> Quarantined and deleted successfully.

C:\Users\manu\AppData\Local\Temp\nsh82B.tmp\Setup.dll (Adware.Seekmo) -> Quarantined and deleted successfully.

C:\Users\manu\AppData\Local\Temp\nsmBA4.tmp\Install.dll (Adware.Seekmo) -> Quarantined and deleted successfully.

C:\Users\manu\AppData\Local\Temp\nsmBA4.tmp\Setup.dll (Adware.Seekmo) -> Quarantined and deleted successfully.

C:\Program Files\HBLite\bin\11.0.363.0\HBLiteSAHook.dll (Adware.Hotbar) -> Quarantined and deleted successfully.

C:\Program Files\ShopperReports3\bin\3.1.69.0\LaunchHelp.dll (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\Program Files\ShopperReports3\bin\3.1.69.0\link.ico (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\Program Files\ShopperReports3\bin\3.1.69.0\firefox\firefoxtoolbar\extensions\chrome.manifest (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\Program Files\ShopperReports3\bin\3.1.69.0\firefox\firefoxtoolbar\extensions\install.rdf (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\Program Files\ShopperReports3\bin\3.1.69.0\firefox\firefoxtoolbar\extensions\chrome\content\infopane.js (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\Program Files\ShopperReports3\bin\3.1.69.0\firefox\firefoxtoolbar\extensions\chrome\content\InfoPane.xul (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\Program Files\ShopperReports3\bin\3.1.69.0\firefox\firefoxtoolbar\extensions\components\BrowserExtensionFF.dll (Adware.ShopperReports) -> Delete on reboot.

C:\Program Files\ShopperReports3\bin\3.1.69.0\firefox\firefoxtoolbar\extensions\components\BrowserExtensionFF.xpt (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\About Us.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\Customer Support.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ShopperReports\ShopperReports Uninstall Instructions.lnk (Adware.ShopperReports) -> Quarantined and deleted successfully.

C:\Program Files\Mozilla Firefox\extensions\{F0E1168A-B4B5-484C-B77E-0D28E6B64096}\chrome.manifest (Adware.QuestScan) -> Quarantined and deleted successfully.

C:\Program Files\Mozilla Firefox\extensions\{F0E1168A-B4B5-484C-B77E-0D28E6B64096}\install.rdf (Adware.QuestScan) -> Quarantined and deleted successfully.

C:\Program Files\Mozilla Firefox\extensions\{F0E1168A-B4B5-484C-B77E-0D28E6B64096}\chrome\questscan.jar (Adware.QuestScan) -> Quarantined and deleted successfully.

C:\Program Files\Mozilla Firefox\extensions\{F0E1168A-B4B5-484C-B77E-0D28E6B64096}\defaults\preferences\prefs.js (Adware.QuestScan) -> Quarantined and deleted successfully.

En dit is het HijackThis log:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 22:44:59, on 19/06/2011

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v9.00 (9.00.8112.16421)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe

C:\Program Files\Hewlett-Packard\HP Software Update\hpwuSchd2.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Alwil Software\Avast4\ashDisp.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\system32\igfxsrvc.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Windows\Samsung\PanelMgr\SSMMgr.exe

C:\Windows\FixCamera.exe

C:\Windows\vsnp2uvc.exe

C:\Windows\tsnp2uvc.exe

C:\Program Files\Winamp\winampa.exe

C:\Program Files\Real\RealPlayer\Update\realsched.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Packard Bell\Software Suite\PBSoftSuite.exe

C:\Program Files\DAEMON Tools Lite\DTLite.exe

C:\Program Files\Common Files\AVerMedia\AVerQuick\AVerQuick.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\APO Usb Autorun\usb_autorun.exe

C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe

C:\Program Files\Packard Bell\Software Suite\pbDevDetect.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\Windows\system32\wuauclt.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = HP | MSN

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Your Home Page Has Been Changed

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = HP | MSN

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = Your Home Page Has Been Changed