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Dag Akkerman,

welkom op PCH... :-)

1. Download HijackThis.

Klik bij "HijackThis Downloads" op "Installer".

Bestand HijackThis.msi opslaan. Daarna kiezen voor "uitvoeren".

Hijackthis wordt nu op je PC geïnstalleerd, een snelkoppeling wordt op je bureaublad geplaatst.

Als je geen netwerkverbinding meer hebt, kan je de download doen met een andere pc en het bestand met een usb stick overbrengen

Als je enkel nog in veilige modus kan werken, moet je de executable downloaden.

Sla deze op in een nieuwe map op de C schijf (bvb C:\\hijackthis) en start hijackthis dan vanaf deze map.

De logjes kan je dan ook in die map terugvinden.


2. Klik op de snelkoppeling om HijackThis te starten. (lees eerst de rode tekst hieronder!)

Klik ofwel op "Do a systemscan and save a logfile", ofwel eerst op "Scan" en dan op "Savelog".

Er opent een kladblokvenster, hou gelijktijdig de CTRL en A-toets ingedrukt, nu is alles geselecteerd. Hou gelijktijdig de CTRL en C-toets ingedrukt, nu is alles gekopieerd. Plak nu het HJT logje in je bericht door CTRL en V-toets.

Krijg je een melding ""For some reason your system denied writing to the Host file ....", klik dan gewoon door op de OK-toets.

Let op : Windows Vista & 7 gebruikers dienen HijackThis als “administrator” uit te voeren via rechtermuisknop “als administrator uitvoeren". Indien dit via de snelkoppeling niet lukt voer je HijackThis als administrator uit in de volgende map : C:\\Program Files\\Trend Micro\\HiJackThis of C:\\Program Files (x86)\\Trend Micro\\HiJackThis. (Bekijk hier de afbeelding ---> Bijlage 12634)

Wil je in woord en beeld weten hoe je een logje met HijackThis maakt en plaatst op het forum, klik dan HIER.


3. Na het plaatsen van je logje wordt dit door een expert (Kape of Kweezie Wabbit) nagekeken en begeleidt hij jou verder door het ganse proces.

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Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 21:30:38, on 13-12-2011

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v9.00 (9.00.8112.16421)

Boot mode: Normal

Running processes:

C:\windows\system32\taskhost.exe

c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe

C:\windows\system32\Dwm.exe

C:\windows\system32\taskeng.exe

C:\windows\Explorer.EXE

C:\Program Files\Uniblue\RegistryBooster\rbmonitor.exe

C:\Program Files\Hewlett-Packard\HP HotKey Support\QLBController.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Hewlett-Packard\File Sanitizer\coreshredder.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files\Citrix\ICA Client\concentr.exe

C:\Program Files\IDT\WDM\sttray.exe

C:\Program Files\Citrix\ICA Client\wfcrun32.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe

C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe

C:\Users\Gebruiker\AppData\Roaming\Dropbox\bin\Dropbox.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe

C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe

C:\Program Files\Common Files\Portrait Displays\Drivers\SDKCOMServer.exe

C:\Program Files\Hewlett-Packard\Shared\hpCaslNotification.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\windows\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe

C:\Program Files\ScanSpyware\3.9.2.2\ScanSpyware.exe

C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE

C:\windows\system32\SearchFilterHost.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Hotmail, Messenger, nieuws en entertainment vind je op MSN.nl

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = HP | MSN

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = FoxTab - Search The Web

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer wordt aangeboden door MSN and Bing

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe,c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe,

O2 - BHO: BHO_Startup - {3134413B-49B4-425C-98A5-893C1F195601} - C:\Program Files\Hewlett-Packard\File Sanitizer\IEBHO.dll

O2 - BHO: HP ProtectTools Security Manager Extension - {395610AE-C624-4f58-B89E-23733EA00F9A} - c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpOtsPluginIe8.dll

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll

O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll

O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)

O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll

O4 - HKLM\..\Run: [QLBController] C:\Program Files\Hewlett-Packard\HP HotKey Support\QLBController.exe /start

O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

O4 - HKLM\..\Run: [PDF Complete] C:\Program Files\PDF Complete\pdfsty.exe

O4 - HKLM\..\Run: [synTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [File Sanitizer] C:\Program Files\Hewlett-Packard\File Sanitizer\CoreShredder.exe

O4 - HKLM\..\Run: [startCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

O4 - HKLM\..\Run: [DTRun] c:\Program Files\ArcSoft\TotalMedia Suite\TotalMedia Theatre 3\uDTRun.exe

O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey

O4 - HKLM\..\Run: [ConnectionCenter] "C:\Program Files\Citrix\ICA Client\concentr.exe" /startup

O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe

O4 - HKLM\..\Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray.exe

O4 - HKLM\..\Run: [HPWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe 120 C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe /hidden

O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [HPPowerAssistant] C:\Program Files\Hewlett-Packard\HP Power Assistant\DelayedAppStarter.exe 120 C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe /hidden

O4 - HKCU\..\Run: [skype] "C:\Program Files\Skype\\Phone\Skype.exe" /nosplash /minimized

O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden

O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"

O4 - HKCU\..\Run: [WindowsBC] C:\SystemBc\SystemMiner.exe

O4 - HKCU\..\Run: [JavaUpdateShed] C:\Users\Gebruiker\AppData\Roaming\Media Player\wmplayer.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')

O4 - Startup: Dropbox.lnk = Gebruiker\AppData\Roaming\Dropbox\bin\Dropbox.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll

O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL

O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O15 - Trusted Zone: http://*.mcafee.com (HKLM)

O15 - Trusted Zone: McAfee Security-as-a-Service Beta (HKLM)

O15 - Trusted Zone: http://vs.mcafeeasap.com (HKLM)

O15 - Trusted Zone: http://www.mcafeeasap.com (HKLM)

O15 - ESC Trusted Zone: http://*.mcafee.com (HKLM)

O15 - ESC Trusted Zone: McAfee Security-as-a-Service Beta (HKLM)

O15 - ESC Trusted Zone: http://vs.mcafeeasap.com (HKLM)

O15 - ESC Trusted Zone: http://www.mcafeeasap.com (HKLM)

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O18 - Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter hijack: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O20 - Winlogon Notify: DeviceNP - DeviceNP.dll (file missing)

O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe

O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Program Files\IDT\WDM\aestsrv.exe

O23 - Service: AMD External Events Utility - AMD - C:\windows\system32\atiesrxx.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: Bonjour-service (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: @c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpHostW.exe,-128 (DpHost) - DigitalPersona, Inc. - c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpHostW.exe

O23 - Service: HP ProtectTools Device Locking / Auditing (FLCDLOCK) - Hewlett-Packard Ltd - c:\Windows\system32\flcdlock.exe

O23 - Service: HP Power Assistant Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe

O23 - Service: HP ProtectTools Service - Hewlett-Packard Development Company, L.P - c:\Program Files\Hewlett-Packard\2009 Password Filter for HP ProtectTools\PTChangeFilterService.exe

O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Support Framework\hpsa_service.exe

O23 - Service: HP Wireless Assistant Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe

O23 - Service: HP DayStarter Service (HPDayStarterService) - Hewlett-Packard Company - c:\Program Files\Hewlett-Packard\HP QuickLook\HPDayStarterService.exe

O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\Shared\HPDrvMntSvc.exe

O23 - Service: Drive Encryption Service (HpFkCryptService) - McAfee, Inc. - c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe

O23 - Service: File Sanitizer for HP ProtectTools (HPFSService) - Hewlett-Packard - C:\Program Files\Hewlett-Packard\File Sanitizer\HPFSService.exe

O23 - Service: HP Hotkey Monitor (hpHotkeyMonitor) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP HotKey Support\hpHotkeyMonitor.exe

O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe

O23 - Service: HP Service (hpsrv) - Hewlett-Packard Company - C:\windows\system32\Hpservice.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe

O23 - Service: iPod-service (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe

O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe

O23 - Service: Portrait Displays SDK Service (PdiService) - Portrait Displays, Inc. - C:\Program Files\Common Files\Portrait Displays\Drivers\pdisrvc.exe

O23 - Service: @%SystemRoot%\system32\stlang.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV.exe

O23 - Service: TeamViewer 5 (TeamViewer5) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version5\TeamViewer_Service.exe

O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

O23 - Service: ArcCapture (uArcCapture) - ArcSoft, Inc. - C:\windows\system32\uArcCapture.exe

O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe

O23 - Service: Validity VCS Fingerprint Service (vcsFPService) - Validity Sensors, Inc. - C:\windows\system32\vcsFPService.exe

--

End of file - 15750 bytes

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Start Hijackthis op. Klik met de rechter muisknop op de icoon en kies dan voor “Run as administrator" of "Uitvoeren als administrator".

Selecteer “Do a system scan only”.

Vink alleen de items aan die hieronder zijn genoemd:

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)

O20 - Winlogon Notify: DeviceNP - DeviceNP.dll (file missing)

Klik op 'Fix checked' om de items te verwijderen.

Download MBAM (Malwarebytes Anti-Malware)

Dubbelklik op mbam-setup.exe om het programma te installeren.

Zorg ervoor dat er een vinkje geplaatst is voor Update Malwarebytes' Anti-Malware en Start Malwarebytes' Anti-Malware, Klik daarna op "Voltooien".

Indien een update gevonden werd, zal die gedownload en geïnstalleerd worden.

Wanneer het programma volledig up to date is, selecteer dan in het tabblad Scanner : "Snelle Scan", daarna klik op Scan.

Het scannen kan een tijdje duren, dus wees geduldig.

Wanneer de scan voltooid is, klik op OK, daarna "Bekijk Resultaten" om de resultaten te zien.

Zorg ervoor dat daar alles aangevinkt is, daarna klik op: Verwijder geselecteerde.

Na het verwijderen zal een log openen en zal er gevraagd worden om de computer opnieuw op te starten. (Zie verder).

Indien er de rootkit (TDSS) aanwezig is, zal MBAM vragen te herstarten. Doe dit dan ook.

MBAM zal na de herstart opnieuw scannen en de rootkit verwijderen.

Het log wordt automatisch bewaard door MBAM en kan je terugvinden door op de "Logs" tab te klikken in het programma.

Indien MBAM moeilijkheden heeft met het verwijderen van bepaalde bestanden zal het enkele meldingen geven waar je OK moet klikken. Daarna zal het vragen om de computer opnieuw op te starten... Dus sta toe dat MBAM de computer opnieuw opstart.

Plak de inhoud van het logje in je volgende bericht, samen met een nieuw HijackThis log.

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Goedemorgen,

Bijgaand de 2 logbestanden, volgens mij is het virus er uit.

Alvast hartelijk dank voor de medewerking.

Met vriendelijke groet,

Seine Akkerman

Malwarebytes' Anti-Malware 1.51.2.1300

www.malwarebytes.org

Databaseversie: 8368

Windows 6.1.7601 Service Pack 1

Internet Explorer 9.0.8112.16421

14-12-2011 8:54:27

mbam-log-2011-12-14 (08-54-27).txt

Scantype: Snelle scan

Objecten gescand: 188235

Verstreken tijd: 3 minuut/minuten, 47 seconde(n)

Geheugenprocessen geïnfecteerd: 0

Geheugenmodulen geïnfecteerd: 0

Registersleutels geïnfecteerd: 3

Registerwaarden geïnfecteerd: 2

Registerdata geïnfecteerd: 0

Mappen geïnfecteerd: 0

Bestanden geïnfecteerd: 7

Geheugenprocessen geïnfecteerd:

(Geen kwaadaardige objecten gedetecteerd)

Geheugenmodulen geïnfecteerd:

(Geen kwaadaardige objecten gedetecteerd)

Registersleutels geïnfecteerd:

HKEY_CLASSES_ROOT\CLSID\{635D5D4F-DAAB-AE4C-E0CD-FBE07AF0DACA} (Backdoor.Bot) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Active Setup\Installed Components\{635D5D4F-DAAB-AE4C-E0CD-FBE07AF0DACA} (Backdoor.Bot) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\Software\VB and VBA Program Settings\SrvID (Malware.Trace) -> Quarantined and deleted successfully.

Registerwaarden geïnfecteerd:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\WindowsBC (Trojan.BCMiner) -> Value: WindowsBC -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\JavaUpdateShed (Trojan.Agent) -> Value: JavaUpdateShed -> Quarantined and deleted successfully.

Registerdata geïnfecteerd:

(Geen kwaadaardige objecten gedetecteerd)

Mappen geïnfecteerd:

(Geen kwaadaardige objecten gedetecteerd)

Bestanden geïnfecteerd:

c:\SystemBc\systemminer.exe (Trojan.BCMiner) -> Quarantined and deleted successfully.

c:\Users\gebruiker\AppData\Local\Temp\65895.exe (Trojan.BCMiner) -> Quarantined and deleted successfully.

c:\Users\gebruikerk\AppData\Roaming\cglogs.dat (Malware.Trace) -> Quarantined and deleted successfully.

c:\Users\gebruiker\AppData\Roaming\data.dat (Stolen.Data) -> Quarantined and deleted successfully.

c:\Users\gebruiker\AppData\Roaming\explorer.exe (Backdoor.Bot) -> Quarantined and deleted successfully.

c:\Users\gebruiker\AppData\Roaming\ZiNixZ.txt (Stolen.Data) -> Quarantined and deleted successfully.

c:\Users\gebruiker\AppData\Roaming\media player\wmplayer.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 9:05:16, on 14-12-2011

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v9.00 (9.00.8112.16421)

Boot mode: Normal

Running processes:

C:\windows\system32\taskhost.exe

c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe

C:\windows\system32\taskeng.exe

C:\windows\system32\Dwm.exe

C:\windows\Explorer.EXE

C:\Program Files\Uniblue\RegistryBooster\rbmonitor.exe

C:\Program Files\Hewlett-Packard\HP HotKey Support\QLBController.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Hewlett-Packard\File Sanitizer\coreshredder.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files\Citrix\ICA Client\concentr.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\IDT\WDM\sttray.exe

C:\Program Files\Citrix\ICA Client\wfcrun32.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe

C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe

C:\Users\Gebruiker\AppData\Roaming\Dropbox\bin\Dropbox.exe

C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE

C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\windows\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe

C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe

C:\Program Files\Common Files\Portrait Displays\Drivers\SDKCOMServer.exe

C:\Program Files\Hewlett-Packard\Shared\hpCaslNotification.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Hotmail, Messenger, nieuws en entertainment vind je op MSN.nl

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = HP | MSN

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = FoxTab - Search The Web

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer wordt aangeboden door MSN and Bing

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe,c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe,

O2 - BHO: BHO_Startup - {3134413B-49B4-425C-98A5-893C1F195601} - C:\Program Files\Hewlett-Packard\File Sanitizer\IEBHO.dll

O2 - BHO: HP ProtectTools Security Manager Extension - {395610AE-C624-4f58-B89E-23733EA00F9A} - c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpOtsPluginIe8.dll

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll

O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll

O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\6.3.2322.0\npwinext.dll

O4 - HKLM\..\Run: [QLBController] C:\Program Files\Hewlett-Packard\HP HotKey Support\QLBController.exe /start

O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

O4 - HKLM\..\Run: [PDF Complete] C:\Program Files\PDF Complete\pdfsty.exe

O4 - HKLM\..\Run: [synTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [File Sanitizer] C:\Program Files\Hewlett-Packard\File Sanitizer\CoreShredder.exe

O4 - HKLM\..\Run: [startCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

O4 - HKLM\..\Run: [DTRun] c:\Program Files\ArcSoft\TotalMedia Suite\TotalMedia Theatre 3\uDTRun.exe

O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey

O4 - HKLM\..\Run: [ConnectionCenter] "C:\Program Files\Citrix\ICA Client\concentr.exe" /startup

O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe

O4 - HKLM\..\Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray.exe

O4 - HKLM\..\Run: [HPWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe 120 C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe /hidden

O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [HPPowerAssistant] C:\Program Files\Hewlett-Packard\HP Power Assistant\DelayedAppStarter.exe 120 C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe /hidden

O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

O4 - HKCU\..\Run: [skype] "C:\Program Files\Skype\\Phone\Skype.exe" /nosplash /minimized

O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden

O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')

O4 - Startup: Dropbox.lnk = Gebruiker\AppData\Roaming\Dropbox\bin\Dropbox.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll

O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL

O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O15 - Trusted Zone: http://*.mcafee.com (HKLM)

O15 - Trusted Zone: McAfee Security-as-a-Service Beta (HKLM)

O15 - Trusted Zone: http://vs.mcafeeasap.com (HKLM)

O15 - Trusted Zone: http://www.mcafeeasap.com (HKLM)

O15 - ESC Trusted Zone: http://*.mcafee.com (HKLM)

O15 - ESC Trusted Zone: McAfee Security-as-a-Service Beta (HKLM)

O15 - ESC Trusted Zone: http://vs.mcafeeasap.com (HKLM)

O15 - ESC Trusted Zone: http://www.mcafeeasap.com (HKLM)

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O18 - Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter hijack: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe

O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Program Files\IDT\WDM\aestsrv.exe

O23 - Service: AMD External Events Utility - AMD - C:\windows\system32\atiesrxx.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: Bonjour-service (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: @c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpHostW.exe,-128 (DpHost) - DigitalPersona, Inc. - c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpHostW.exe

O23 - Service: HP ProtectTools Device Locking / Auditing (FLCDLOCK) - Hewlett-Packard Ltd - c:\Windows\system32\flcdlock.exe

O23 - Service: HP Power Assistant Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Service.exe

O23 - Service: HP ProtectTools Service - Hewlett-Packard Development Company, L.P - c:\Program Files\Hewlett-Packard\2009 Password Filter for HP ProtectTools\PTChangeFilterService.exe

O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Support Framework\hpsa_service.exe

O23 - Service: HP Wireless Assistant Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe

O23 - Service: HP DayStarter Service (HPDayStarterService) - Hewlett-Packard Company - c:\Program Files\Hewlett-Packard\HP QuickLook\HPDayStarterService.exe

O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\Shared\HPDrvMntSvc.exe

O23 - Service: Drive Encryption Service (HpFkCryptService) - McAfee, Inc. - c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe

O23 - Service: File Sanitizer for HP ProtectTools (HPFSService) - Hewlett-Packard - C:\Program Files\Hewlett-Packard\File Sanitizer\HPFSService.exe

O23 - Service: HP Hotkey Monitor (hpHotkeyMonitor) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP HotKey Support\hpHotkeyMonitor.exe

O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe

O23 - Service: HP Service (hpsrv) - Hewlett-Packard Company - C:\windows\system32\Hpservice.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe

O23 - Service: iPod-service (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe

O23 - Service: Portrait Displays SDK Service (PdiService) - Portrait Displays, Inc. - C:\Program Files\Common Files\Portrait Displays\Drivers\pdisrvc.exe

O23 - Service: @%SystemRoot%\system32\stlang.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV.exe

O23 - Service: TeamViewer 5 (TeamViewer5) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version5\TeamViewer_Service.exe

O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

O23 - Service: ArcCapture (uArcCapture) - ArcSoft, Inc. - C:\windows\system32\uArcCapture.exe

O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe

O23 - Service: Validity VCS Fingerprint Service (vcsFPService) - Validity Sensors, Inc. - C:\windows\system32\vcsFPService.exe

--

End of file - 15586 bytes

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Malwarebytes heeft zijn werk gedaan en logje HijackThis ziet er goed uit.

Download CCleaner.

Klik op “Download Latest Version” en dan start de download van CCleaner automatisch en gratis op.

Installeer het en start CCleaner op. Klik in de linkse kolom op “Cleaner”. Klik achtereenvolgens op ‘Analyseren’ en 'Schoonmaken'. Soms is 1 analyse niet voldoende. Deze procedure mag je herhalen tot de analyse geen fouten meer aangeeft. Klik vervolgens in de linkse kolom op “Register” en klik op ‘Scan naar problemen”. Als er fouten gevonden worden klik je op ”Herstel geselecteerde problemen” en ”OK”. Dan krijg je de vraag om een back-up te maken. Klik op “JA”. Kies dan “Herstel alle geselecteerde fouten”. Sluit hierna CCleaner terug af.

Wil je dit uitgebreid in beeld bekijken, klik dan hier voor de handleiding.

Het is aangewezen om de bestaande herstelpunten te verwijderen (daar zitten besmette herstelpunten tussen die je eventueel zou kunnen terugzetten) door systeemherstel tijdelijk uit te schakelen. Doe dit

  • via Start -> Configuratiescherm -> Systeem -> Systeembeveiliging -> schakel nu systeemherstel uit door de gewenste schijf te selecteren en op "configureren" te klikken.
  • Klik nu op "verwijderen" om alle herstelpunten te verwijderen.
  • Klik op "Toepassen" en "OK".
  • Herstart nu de PC.

Als je verder geen virusmeldingen meer hebt, mag je dan hieronder op "markeer als opgelost" tokkelen.

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