PC start soms niet verder dan bureaublad

Riannon · 8 november 2012

mijn laptop heeft windows vista en sinds kort wil hij niet doorstarten op het bureaublad. Hij lijkt wel te bevriezen voordat de sidebar etc. geladen worden. Als ik hem met de hand uitzet start ie daarna wel normaal op. Waar kan dit aan liggen? Vind het nogal een rare storing en heb het nog niet eerder meegemaakt.

kweezie wabbit · 8 november 2012

We zullen eerst eens nagaan of malware of virussen de oorzaak zijn van je probleem.

1. Download HijackThis. (klik er op)

Klik op HijackThis.msi en de download start automatisch na 5 seconden.

Bestand HijackThis.msi opslaan. Daarna kiezen voor "uitvoeren".

Hijackthis wordt nu op je PC geïnstalleerd, een snelkoppeling wordt op je bureaublad geplaatst.

Als je geen netwerkverbinding meer hebt, kan je de download doen met een andere pc en het bestand met een usb stick overbrengen

Als je enkel nog in veilige modus kan werken, moet je de executable (HijackThis.exe) downloaden.

Sla deze op in een nieuwe map op de C schijf (bvb C:\hijackthis) en start hijackthis dan vanaf deze map.

De logjes kan je dan ook in die map terugvinden.

2. Klik op de snelkoppeling om HijackThis te starten. (lees eerst de rode tekst hieronder!)

Klik ofwel op "Do a systemscan and save a logfile", ofwel eerst op "Scan" en dan op "Savelog".

Er opent een kladblokvenster, hou gelijktijdig de CTRL en A-toets ingedrukt, nu is alles geselecteerd. Hou gelijktijdig de CTRL en C-toets ingedrukt, nu is alles gekopieerd. Plak nu het HJT logje in je bericht door CTRL en V-toets.

Krijg je een melding ""For some reason your system denied writing to the Host file ....", klik dan gewoon door op de OK-toets.

Let op : Windows Vista & 7 gebruikers dienen HijackThis als “administrator” uit te voeren via rechtermuisknop “als administrator uitvoeren". Indien dit via de snelkoppeling niet lukt voer je HijackThis als administrator uit in de volgende map : C:\Program Files\Trend Micro\HiJackThis of C:\Program Files (x86)\Trend Micro\HiJackThis. (Bekijk hier de afbeelding ---> Klik hier)

3. Na het plaatsen van je logje wordt dit door een expert (Kape of Kweezie Wabbit) nagekeken en begeleidt hij jou verder door het ganse proces.

Tip!

Wil je in woord en beeld weten hoe je een logje met HijackThis maakt en plaatst op het forum, klik dan HIER.

Riannon · 8 november 2012

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 21:03:32, on 8-11-2012

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v9.00 (9.00.8112.16450)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Windows\system32\taskeng.exe

C:\Program Files\Sony\AppMonUtil\AppMonUtility.exe

C:\Program Files\Sony\ISB Utility\ISBMgr.exe

C:\Program Files\Apoint\Apoint.exe

C:\Windows\system32\taskeng.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\BabylonToolbar\BabylonToolbar\1.4.19.19\BabylonToolbarsrv.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe

C:\Program Files\Yuna Software\Messenger Plus!\PlusService.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe

C:\Program Files\Windows Live\Contacts\wlcomm.exe

C:\Program Files\Apoint\ApMsgFwd.exe

C:\Program Files\Apoint\Apntex.exe

C:\Windows\system32\conime.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_4_402_287.exe

C:\Program Files\AVG Secure Search\vprot.exe

C:\Program Files\AVG\AVG2013\avgui.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://feed.helperbar.com/?publisher=OPENCANDY&dpid=OPENCANDY&co=NL&userid=212d12d7-bfcf-4a5f-b8d7-0915dd321892&affid=111583&searchtype=ds&babsrc=lnkry&q={searchTerms}

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://feed.helperbar.com/?publisher=OPENCANDY&dpid=OPENCANDY&co=NL&userid=212d12d7-bfcf-4a5f-b8d7-0915dd321892&affid=111583&searchtype=ds&babsrc=lnkry&q={searchTerms}

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Babylon Search

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://feed.helperbar.com/?publisher=OPENCANDY&dpid=OPENCANDY&co=NL&userid=212d12d7-bfcf-4a5f-b8d7-0915dd321892&affid=111583&searchtype=ds&babsrc=lnkry&q={searchTerms}

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://feed.helperbar.com/?publisher=OPENCANDY&dpid=OPENCANDY&co=NL&userid=212d12d7-bfcf-4a5f-b8d7-0915dd321892&affid=111583&searchtype=ds&babsrc=lnkry&q={searchTerms}

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.babylon.com/?babsrc=SP_ss&q={searchTerms}&mntrId=1a2a5c5c000000000000001b776306c7&tlver=1.4.19.19&affID=17159

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Babylon toolbar helper - {2EECD738-5844-4a99-B4B6-146BF802613B} - C:\Program Files\BabylonToolbar\BabylonToolbar\1.4.19.19\bh\BabylonToolbar.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll (file missing)

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\13.2.0.5\AVG Secure Search_toolbar.dll

O2 - BHO: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuze.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O3 - Toolbar: (no name) - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - (no file)

O3 - Toolbar: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuze.dll

O3 - Toolbar: Babylon Toolbar - {98889811-442D-49dd-99D7-DC866BE87DBC} - C:\Program Files\BabylonToolbar\BabylonToolbar\1.4.19.19\BabylonToolbarTlbr.dll

O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\13.2.0.5\AVG Secure Search_toolbar.dll

O3 - Toolbar: (no name) - {ae07101b-46d4-4a98-af68-0333ea26e113} - (no file)

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [AppMon Utility] "C:\Program Files\Sony\AppMonUtil\AppMonUtility.exe" @@@Start

O4 - HKLM\..\Run: [iSBMgr.exe] "C:\Program Files\Sony\ISB Utility\ISBMgr.exe"

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe

O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [babylonToolbar] "C:\Program Files\BabylonToolbar\BabylonToolbar\1.4.19.19\BabylonToolbarsrv.exe" /md I

O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [PlusService] C:\Program Files\Yuna Software\Messenger Plus!\PlusService.exe

O4 - HKLM\..\Run: [MessengerPlusForSkypeService] "C:\Program Files\Yuna Software\Messenger Plus! for Skype\MsgPlusForSkypeService.exe"

O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files\AVG\AVG2013\avgui.exe" /TRAYONLY

O4 - HKLM\..\Run: [ROC_ROC_NT] "C:\Program Files\AVG Secure Search\ROC_ROC_NT.exe" / /PROMPT /CMPID=ROC_NT

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Global Startup: Bluetooth Manager.lnk = ?

O4 - Global Startup: BTTray.lnk = ?

O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?s=100000341&p=GRfox000&si=&a=wKkcdCFMm1OeWNebY3hlYg&n=2010072310

O8 - Extra context menu item: Afbeelding verzenden naar &Bluetooth-apparaat... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

O8 - Extra context menu item: Pagina verzenden naar &Bluetooth-apparaat... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll (file missing)

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\13.2.0\ViProtocol.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2013\avgidsagent.exe

O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2013\avgwdsvc.exe

O23 - Service: Bonjour-service (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Firebird Guardian - DefaultInstance (FirebirdGuardianDefaultInstance) - Firebird Project - C:\Program Files\Firebird\Firebird_2_1\bin\fbguard.exe

O23 - Service: Firebird Server - DefaultInstance (FirebirdServerDefaultInstance) - Firebird Project - C:\Program Files\Firebird\Firebird_2_1\bin\fbserver.exe

O23 - Service: Google Updateservice (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update-service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod-service (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: Messenger Plus! Service (MsgPlusService) - Yuna Software - C:\Program Files\Yuna Software\Messenger Plus! for Skype\MsgPlusForSkypeService.exe

O23 - Service: My Web Search Service (MyWebSearchService) - MyWebSearch.com - C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwssvc.exe

O23 - Service: @C:\Program Files\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files\Nero\Update\NASvc.exe

O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe

O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe

O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\stacsv.exe

O23 - Service: TeamViewer 6 (TeamViewer6) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version6\TeamViewer_Service.exe

O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe

O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe

O23 - Service: vToolbarUpdater13.2.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\13.2.0\ToolbarUpdater.exe

O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--

End of file - 12576 bytes

- - - Updated - - -

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 21:03:32, on 8-11-2012

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v9.00 (9.00.8112.16450)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Windows\system32\taskeng.exe

C:\Program Files\Sony\AppMonUtil\AppMonUtility.exe

C:\Program Files\Sony\ISB Utility\ISBMgr.exe

C:\Program Files\Apoint\Apoint.exe

C:\Windows\system32\taskeng.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\BabylonToolbar\BabylonToolbar\1.4.19.19\BabylonToolbarsrv.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe

C:\Program Files\Yuna Software\Messenger Plus!\PlusService.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe

C:\Program Files\Windows Live\Contacts\wlcomm.exe

C:\Program Files\Apoint\ApMsgFwd.exe

C:\Program Files\Apoint\Apntex.exe

C:\Windows\system32\conime.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_4_402_287.exe

C:\Program Files\AVG Secure Search\vprot.exe

C:\Program Files\AVG\AVG2013\avgui.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://feed.helperbar.com/?publisher=OPENCANDY&dpid=OPENCANDY&co=NL&userid=212d12d7-bfcf-4a5f-b8d7-0915dd321892&affid=111583&searchtype=ds&babsrc=lnkry&q={searchTerms}

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://feed.helperbar.com/?publisher=OPENCANDY&dpid=OPENCANDY&co=NL&userid=212d12d7-bfcf-4a5f-b8d7-0915dd321892&affid=111583&searchtype=ds&babsrc=lnkry&q={searchTerms}

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://feed.helperbar.com/?publisher=OPENCANDY&dpid=OPENCANDY&co=NL&userid=212d12d7-bfcf-4a5f-b8d7-0915dd321892&affid=111583&searchtype=hp&babsrc=lnkry_nt

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157