reclame die niet wil versdwijnen

evelie · 5 augustus 2013

Beste

Ik zit met een probleem... Mijn laptop geeft niks anders dan reclame en zodra ik op kruisje druk, sluit het alles wat ik geopend heb. En mijn volgende probleem is, dat ik mijn webcame neit aankrijg, sinds ik die ben gaan late maken (heeft mijn laptop geformateerd). Alvast heel fel bedankt...

jahewi · 6 augustus 2013

Hoi evelie,

We zullen eerst eens nagaan of malware of virussen de oorzaak zijn van je probleem.

1. Download HijackThis. (klik er op)

De download start automatisch na 5 seconden.

Bestand HijackThis.msi opslaan. Daarna kiezen voor "uitvoeren".

Hijackthis wordt nu op je PC geïnstalleerd, een snelkoppeling wordt op je bureaublad geplaatst.

Als je geen netwerkverbinding meer hebt, kan je de download doen met een andere PC en het bestand met een USB-stick overbrengen

Als je enkel nog in veilige modus kan werken, moet je de executable (HijackThis.exe) downloaden. Dit kan je HIER doen.

Sla deze op in een nieuwe map op de C schijf (bvb C:\\hijackthis) en start hijackthis dan vanaf deze map. De logjes kan je dan ook in die map terugvinden.

2. Klik op de snelkoppeling om HijackThis te starten. (lees eerst de rode tekst hieronder!)

Klik ofwel op "Do a systemscan and save a logfile", ofwel eerst op "Scan" en dan op "Savelog".

Er opent een kladblokvenster, hou gelijktijdig de CTRL en A-toets ingedrukt, nu is alles geselecteerd. Hou gelijktijdig de CTRL en C-toets ingedrukt, nu is alles gekopieerd. Plak nu het HJT logje in je bericht door CTRL en V-toets.

Krijg je een melding ""For some reason your system denied writing to the Host file ....", klik dan gewoon door op de OK-toets.

Let op : Windows Vista & 7 gebruikers dienen HijackThis als “administrator” uit te voeren via rechtermuisknop “als administrator uitvoeren". Indien dit via de snelkoppeling niet lukt voer je HijackThis als administrator uit in de volgende map : C:\\Program Files\\Trend Micro\\HiJackThis of C:\\Program Files (x86)\\Trend Micro\\HiJackThis. (Bekijk hier de afbeelding ---> Klik hier)

3. Na het plaatsen van je logje zal ik hem nakijken en hij je verder begeleiden door het ganse proces.

Tip!

Wil je in woord en beeld weten hoe je een logje met HijackThis maakt en plaatst op het forum, klik dan HIER.

evelie · 6 augustus 2013

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 1:05:33, on 7-8-2013

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v10.0 (10.00.9200.16635)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\Tango\Tango.exe

C:\Program Files (x86)\Desk 365\desk365.exe

C:\Program Files (x86)\Skype\Phone\Skype.exe

C:\Program Files (x86)\PC Speed Maximizer\SPMReminder.exe

C:\Users\user\AppData\Local\Softonic\Softonic.exe

C:\Users\user\AppData\Roaming\uTorrent\uTorrent.exe

C:\Users\user\AppData\Roaming\Web Cake\WebCakeDesktop.exe

C:\Program Files (x86)\Optimizer Pro\OptProReminder.exe

C:\Program Files\AVAST Software\Avast\AvastUI.exe

C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe

C:\Program Files (x86)\BlueStacks\HD-Agent.exe

C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe

C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe

C:\Users\user\AppData\Local\Lollipop\Lollipop.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Windows\SysWOW64\rundll32.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = QVO6

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Delta Search

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = QVO6

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = QVO6

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

F2 - REG:system.ini: UserInit=userinit.exe

O2 - BHO: MSS+ Identifier - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files (x86)\McAfee Security Scan\3.0.318\McAfeeMSS_IE.dll

O2 - BHO: CrossriderApp0035578 - {11111111-1111-1111-1111-110311551178} - C:\Program Files (x86)\Torntv 2\Torntv 2-bho.dll

O2 - BHO: WebCake Layers - {2A5A2A90-3B30-4E6E-A955-2F232C6EF517} - C:\Program Files (x86)\WebCake\WebCakeIEClient.dll

O2 - BHO: tuvaro Helper Object - {5CB02877-EFBC-4317-B608-9E24B11BAB40} - C:\Program Files (x86)\tuvaro\tuvaro\1.8.17.1\bh\tuvaro.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: DefaultTabBHO - {7F6AFBF1-E065-4627-A2FD-810366367D01} - C:\Users\user\AppData\Roaming\DefaultTab\DefaultTab\DefaultTabBHO.dll

O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll

O2 - BHO: Windows Live Aanmelden - Help - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: AVG SafeGuard toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG SafeGuard toolbar\15.4.0.5\AVG SafeGuard toolbar_toolbar.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: delta Helper Object - {C1AF5FA5-852C-4C90-812E-A7F75E011D87} - C:\Program Files (x86)\Delta\delta\1.8.21.5\bh\delta.dll

O2 - BHO: PricePeep - {FD6D90C0-E6EE-4BC6-B9F7-9ED319698007} - C:\Program Files (x86)\PricePeep\pricepeep.dll

O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll

O3 - Toolbar: Tuvaro Toolbar - {6F001652-AF51-45C6-B029-86E0265A1851} - C:\Program Files (x86)\tuvaro\tuvaro\1.8.17.1\tuvaroTlbr.dll

O3 - Toolbar: AVG SafeGuard toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG SafeGuard toolbar\15.4.0.5\AVG SafeGuard toolbar_toolbar.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

O3 - Toolbar: Delta Toolbar - {82E1477C-B154-48D3-9891-33D83C26BCD3} - C:\Program Files (x86)\Delta\delta\1.8.21.5\deltaTlbr.dll

O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [YouCam Service] "C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe" /s

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [blueStacks Agent] C:\Program Files (x86)\BlueStacks\HD-Agent.exe

O4 - HKLM\..\Run: [vProt] "C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe"

O4 - HKCU\..\Run: [Tango] C:\Program Files (x86)\Tango\Tango.exe -r

O4 - HKCU\..\Run: [Facebook Update] "C:\Users\user\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver

O4 - HKCU\..\Run: [PC Speed Maximizer] C:\Program Files (x86)\PC Speed Maximizer\SPMLauncher.exe

O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_4E874A737D5662A34EBBEADB3A9C4A09] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window

O4 - HKCU\..\Run: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun

O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKCU\..\Run: [softonic for Windows] "C:\Users\user\AppData\Local\Softonic\Softonic.exe" -minimize

O4 - HKCU\..\Run: [uTorrent] "C:\Users\user\AppData\Roaming\uTorrent\uTorrent.exe" /MINIMIZED

O4 - HKCU\..\Run: [WebCake Desktop] C:\Users\user\AppData\Roaming\Web Cake\WebCakeDesktop.exe

O4 - HKCU\..\Run: [Desk 365] "C:\Program Files (x86)\Desk 365\desk365.exe" /autorun

O4 - HKCU\..\Run: [Optimizer Pro] C:\Program Files (x86)\Optimizer Pro\OptProLauncher.exe

O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe

O4 - Startup: lollipop.lnk = user\AppData\Local\Lollipop\Lollipop.exe

O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{FA1E0D4A-AE05-470F-A76E-EE2C327E56B3}: NameServer = 212.217.0.1 212.217.1.1

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\15.4.0\ViProtocol.dll

O20 - AppInit_DLLs: c:\progra~3\browse~1\261519~1.190\{c16c1~1\browse~1.dll

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)

O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe

O23 - Service: BrowserDefendert - Unknown owner - C:\ProgramData\BrowserDefender\2.6.1519.190\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserDefender.exe

O23 - Service: BlueStacks Android Service (BstHdAndroidSvc) - BlueStack Systems, Inc. - C:\Program Files (x86)\BlueStacks\HD-Service.exe

O23 - Service: BlueStacks Log Rotator Service (BstHdLogRotatorSvc) - BlueStack Systems, Inc. - C:\Program Files (x86)\BlueStacks\HD-LogRotatorService.exe

O23 - Service: DefaultTabSearch - Unknown owner - C:\Program Files (x86)\DefaultTab\DefaultTabSearch.exe

O23 - Service: DefaultTabUpdate - Unknown owner - C:\Users\user\AppData\Roaming\DefaultTab\DefaultTab\DTUpdate.exe

O23 - Service: Desk 365 service (desksvc) - 337 Technology Limited. - C:\Program Files (x86)\Desk 365\deskSvc.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: Google Update-service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update-service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files (x86)\McAfee Security Scan\3.0.318\McCHSvc.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files (x86)\TuneUp Utilities 2013\TuneUpUtilitiesService64.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: vToolbarUpdater15.4.0 - Unknown owner - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.4.0\ToolbarUpdater.exe

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

O23 - Service: Wsys Service (WsysSvc) - Wsys Co., Ltd. - C:\ProgramData\eSafe\eGdpSvc.exe

--

End of file - 13996 bytes

Dit is het hoop ik....

jahewi · 7 augustus 2013

Hoi evelie,

Eerst maar eens wat malware verwijderen en een paar scans doen.

Deel 1:

Start Hijackthis op. Selecteer “Scan”. Selecteer alleen de items die hieronder zijn genoemd: