probleem ontvangen en versturen van berichten met incredimail

[JEANSPANJE]

Ik heb Windows Vista en Mozilla Firefox als brwoser.

Ik heb al jaren Incredimail2.5 maar sinds deze morgen kan ik geen berichten meer ontvangen noch versturen.

Het probleem zit hem in de configuratie van mijn gmail mailadres.

Ik krijg steeds de volgende melding : "username and password are not accepted.  Learn more at 535-5.7.8 https://support.google.com/mail/answer 14257"  Maar ik vind er geen oplossing.

Ik heb eerst mijn gmail acoount volledig verwijderd  van incredimail.

Ik heb Incredimail2.5 volledig verwijderd en opnieuw met een officiele site gesinstalleerd en mijn gmail account geprobeerd te installeren maar dit lukt nietmeer, en ik nog steeds niet verbinden met mijn gmailadres.

 

In bijlag estuur ik U het logbetand van zoek.exe zoals Ik vroeger eens gedaan had misschien helpt dit U verder.

 

Dank bij voorbaat

14 februari 2016 aangepast door Asus
e-mailadres verwijderd

[JEANSPANJE]

HIER VOLGT HET BIJLAGE DOCUMENT VAN ZOEK.EXE WANT IK KON HET NIET ALS BIJLAGE IN MIJN VORIG BERICHT VERSTUREN
Zoek.exe v5.0.0.0 Updated 23-February-2015
Tool run by JEAN on ma 23/02/2015 at 11:26:36,89.
Microsoft® Windows Vista™ Home Premium  6.0.6002 Service Pack 2 x86
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\JEAN\DOWNLOADS\zoek.exe [scan all users] [script inserted]

==== Older Logs ======================

C:\zoek-results2015-02-13-190109.log    49315 bytes
C:\zoek-results2015-02-15-094144.log    763 bytes
C:\zoek-results2015-02-16-101630.log    438 bytes
C:\zoek-results2015-02-16-132527.log    37251 bytes
C:\zoek-results2015-02-17-212352.log    18799 bytes

==== Empty Folders Check ======================

C:\PROGRA~2\boost_interprocess deleted successfully
C:\PROGRA~2\{BAF091CA-86C4-4627-ADA1-897E2621C1B0} deleted successfully

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Deleting Files \ Folders ======================

C:\PROGRA~2\{BAF091CA-86C4-4627-ADA1-897E2621C1B0} not found
C:\Program Files\Uninstall Information deleted
C:\Program Files\Photo Notifier and Animation Creator deleted
C:\Users\JEAN\AppData\Roaming\ProductData deleted
C:\Users\JEAN\AppData\Roaming\Registry Mechanic deleted
C:\PROGRA~2\APN deleted
C:\PROGRA~2\SPL1529.tmp deleted
C:\PROGRA~2\ProductData deleted
C:\Windows\system32\config\systemprofile\AppData\LocalLow\{D2020D47-707D-4E26-B4D9-739C4F4C2E9A} deleted
C:\Windows\system32\GroupPolicy\Machine deleted
C:\Windows\system32\GroupPolicy\User deleted
C:\Windows\system32\GroupPolicy\gpt.ini deleted
C:\Users\JEAN\BearShareSetup-r20-n-bi.exe deleted
C:\Users\JEAN\ChromeSetup (1).exe deleted
C:\Users\JEAN\ChromeSetup.exe deleted
C:\Users\JEAN\IncrediMailSetup.exe deleted
C:\Users\JEAN\IncrediMailSetup_nl.exe deleted
C:\Users\JEAN\incredimail_install (1).exe deleted
C:\Users\JEAN\incredimail_install (2).exe deleted
C:\Users\JEAN\incredimail_install (3).exe deleted
C:\Users\JEAN\incredimail_install.exe deleted
C:\Users\JEAN\IncrediMail_TSA28YPCO.exe deleted
C:\Users\JEAN\IncrediMail_TSA28YQFW.exe deleted
"C:\ProgramData\lxdj" deleted
"C:\Program Files\shopperz\csrcc.exe" not deleted
"C:\Program Files\shopperz\garrus.dll" not deleted
"C:\Program Files\shopperz\grunt.exe" not deleted
"C:\Program Files\shopperz\kasumi32.dll" not deleted
"C:\Program Files\shopperz\kasumi64.dll" not deleted
"C:\Program Files\shopperz\krios.dll" not deleted
"C:\Program Files\shopperz\krios64.dll" not deleted
"C:\Program Files\shopperz\liara.dll" not deleted
"C:\Program Files\shopperz\liara64.dll" not deleted
"C:\Program Files\shopperz\mseff32.dll" not deleted
"C:\Program Files\shopperz\nseven.exe" not deleted
"C:\Program Files\shopperz\prc32.exe" not deleted
"C:\Program Files\shopperz\prexec.exe" not deleted
"C:\Program Files\shopperz\spdata.dat" not deleted
"C:\Program Files\shopperz\tree.js" not deleted
"C:\Program Files\shopperz\tsoni.dll" not deleted
"C:\Program Files\shopperz\tsoni64.dll" not deleted
"C:\Program Files\shopperz\unins000.exe" not deleted
"C:\Program Files\shopperz\wrex.exe" not deleted
"C:\Program Files\shopperz\wrex64.exe" not deleted
"C:\Program Files\shopperz\csrcc.exe" not deleted
"C:\Program Files\shopperz\garrus.dll" not deleted
"C:\Program Files\shopperz\grunt.exe" not deleted
"C:\Program Files\shopperz\kasumi32.dll" not deleted
"C:\Program Files\shopperz\kasumi64.dll" not deleted
"C:\Program Files\shopperz\krios.dll" not deleted
"C:\Program Files\shopperz\krios64.dll" not deleted
"C:\Program Files\shopperz\liara.dll" not deleted
"C:\Program Files\shopperz\liara64.dll" not deleted
"C:\Program Files\shopperz\mseff32.dll" not deleted
"C:\Program Files\shopperz\nseven.exe" not deleted
"C:\Program Files\shopperz\prc32.exe" not deleted
"C:\Program Files\shopperz\prexec.exe" not deleted
"C:\Program Files\shopperz\spdata.dat" not deleted
"C:\Program Files\shopperz\tree.js" not deleted
"C:\Program Files\shopperz\tsoni.dll" not deleted
"C:\Program Files\shopperz\tsoni64.dll" not deleted
"C:\Program Files\shopperz\unins000.exe" not deleted
"C:\Program Files\shopperz\wrex.exe" not deleted
"C:\Program Files\shopperz\wrex64.exe" not deleted
"C:\Users\JEAN\AppData\LocalLow\Company\Product\1.0\localStorageIE.txt" not deleted
"C:\Users\JEAN\AppData\LocalLow\Company\Product\1.0\localStorageIE_backup.txt" not deleted
"C:\Users\JEAN\AppData\LocalLow\{D2020D47-707D-4E26-B4D9-739C4F4C2E9A}\{FBC0652C-7B29-4FB6-8ADA-91F54B267AD4}\1.5\sts.js" not deleted
"C:\Program Files\shopperz" not deleted
"C:\Program Files\shopperz" not deleted
"C:\Users\JEAN\AppData\LocalLow\Company" not deleted
"C:\Users\JEAN\AppData\LocalLow\{D2020D47-707D-4E26-B4D9-739C4F4C2E9A}" not deleted
"C:\Users\JEAN\AppData\LocalLow\Company\Product" not deleted
"C:\Users\JEAN\AppData\LocalLow\Company\Product\1.0" not deleted
"C:\Users\JEAN\AppData\LocalLow\{D2020D47-707D-4E26-B4D9-739C4F4C2E9A}\{FBC0652C-7B29-4FB6-8ADA-91F54B267AD4}" not deleted
"C:\Users\JEAN\AppData\LocalLow\{D2020D47-707D-4E26-B4D9-739C4F4C2E9A}\{FBC0652C-7B29-4FB6-8ADA-91F54B267AD4}\1.5" not deleted

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"wrc@avast.com"="C:\Program Files\AVAST Software\Avast\WebRep\FF" [06/02/2015 21:04]

==== Chromium Look ======================

Google Chrome Version: 42.0.2305.3 (Possible outdated, latest Stable version: 40.0.2214.115)

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
ahilkiibpgjnonbhdfkkgjddddmapala - No path found[]
dlnembnfbcpjnepmfjmngjenhhajpdfd - No path found[]
efaidnbmnnnibpcajpcglclefindmkaj - C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Browser\WCChromeExtn\WCChromeExtn.crx[08/05/2014 14:49]
gomekmidlodglbbmalcneegieacbdmki - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx[02/02/2015 12:58]
idhngdhcfkoamngbedgpaokgjbnpdiji - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Chrome\Ext\realdownloader.crx[29/11/2012 20:35]
jcdgjdiieiljkfkdcloehkohchhpekkn - No path found[]
lifbcibllhkdhoafpjfnlhfpfgnpldfl - C:\Program Files\Skype\Toolbars\Skype for Chromium\skype_chrome_extension.crx[09/04/2012 10:23]
ndibdjnfmopecpmkdieinmbadjfpblof - No path found[]
niapdbllcanepiiimjjndipklodoedlc - No path found[]

HKEY_CURRENT_USER\SOFTWARE\Google\Chrome\Extensions
ahilkiibpgjnonbhdfkkgjddddmapala - No path found[]

Avast Online Security - JEAN\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\gomekmidlodglbbmalcneegieacbdmki
RealDownloader - JEAN\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\idhngdhcfkoamngbedgpaokgjbnpdiji
Skype Click to Call - JEAN\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl
YouTube - C:\Windows\system32\config\systemprofile\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="https://www.google.be/"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="https://www.google.be/"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{012E1000-F331-11DB-8314-0800200C9A66}"
{012E1000-F331-11DB-8314-0800200C9A66} Google  Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing  Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC"
{E9410C70-B6AE-41FF-AB71-32F4B279EA5F} Google  Url="https://www.google.com/search?trackid=sp-006&q={searchTerms}"

==== Reset Google Chrome ======================

C:\Users\JEAN\AppData\Local\Google\Chrome\User Data\Profile 2\Preferences was reset successfully
C:\Users\JEAN\AppData\Local\Google\Chrome\User Data\Profile 2\Web Data was reset successfully

==== Empty IE Cache ======================

C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\IUSR_NMPR\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\JEAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\Local\Microsoft\Windows\Temporary Internet Files\Low(1406)\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\Local\Temp\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\ServiceProfiles\LocalService\AppData\Local\Temp\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\Users\JEAN GELELEENS\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\Users\JEAN GELELEENS\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\Users\JEAN GELELEENS\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low(1406)\Content.IE5 emptied successfully
C:\Users\JEAN\Documents\Users\JEAN GELELEENS\AppData\Local\Temp\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\serviceprofiles\networkservice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\JEAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat will be deleted at reboot
C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat will be deleted at reboot
C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat will be deleted at reboot

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\JEAN\AppData\Local\Google\Chrome\User Data\Profile 2\Cache emptied successfully
C:\Windows\system32\config\systemprofile\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

No Java Cache Found

==== C:\zoek_backup content ======================

C:\zoek_backup (files=3057 folders=519 483814781 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\IUSR_NMPR\AppData\Local\Temp emptied successfully
C:\Users\JEAN\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\Windows\Temp successfully emptied
C:\Users\JEAN\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== Deleting Files / Folders ======================

"C:\Program Files\shopperz\csrcc.exe"  not deleted
"C:\Program Files\shopperz\garrus.dll"  not deleted
"C:\Program Files\shopperz\grunt.exe"  not deleted
"C:\Program Files\shopperz\kasumi32.dll"  not deleted
"C:\Program Files\shopperz\kasumi64.dll"  not deleted
"C:\Program Files\shopperz\krios.dll"  not deleted
"C:\Program Files\shopperz\krios64.dll"  not deleted
"C:\Program Files\shopperz\liara.dll"  not deleted
"C:\Program Files\shopperz\liara64.dll"  not deleted
"C:\Program Files\shopperz\mseff32.dll"  not deleted
"C:\Program Files\shopperz\nseven.exe"  not deleted
"C:\Program Files\shopperz\prc32.exe"  not deleted
"C:\Program Files\shopperz\prexec.exe"  not deleted
"C:\Program Files\shopperz\spdata.dat"  not deleted
"C:\Program Files\shopperz\tree.js"  not deleted
"C:\Program Files\shopperz\tsoni.dll"  not deleted
"C:\Program Files\shopperz\tsoni64.dll"  not deleted
"C:\Program Files\shopperz\unins000.exe"  not deleted
"C:\Program Files\shopperz\wrex.exe"  not deleted
"C:\Program Files\shopperz\wrex64.exe"  not deleted
"C:\Program Files\shopperz\csrcc.exe"  not deleted
"C:\Program Files\shopperz\garrus.dll"  not deleted
"C:\Program Files\shopperz\grunt.exe"  not deleted
"C:\Program Files\shopperz\kasumi32.dll"  not deleted
"C:\Program Files\shopperz\kasumi64.dll"  not deleted
"C:\Program Files\shopperz\krios.dll"  not deleted
"C:\Program Files\shopperz\krios64.dll"  not deleted
"C:\Program Files\shopperz\liara.dll"  not deleted
"C:\Program Files\shopperz\liara64.dll"  not deleted
"C:\Program Files\shopperz\mseff32.dll"  not deleted
"C:\Program Files\shopperz\nseven.exe"  not deleted
"C:\Program Files\shopperz\prc32.exe"  not deleted
"C:\Program Files\shopperz\prexec.exe"  not deleted
"C:\Program Files\shopperz\spdata.dat"  not deleted
"C:\Program Files\shopperz\tree.js"  not deleted
"C:\Program Files\shopperz\tsoni.dll"  not deleted
"C:\Program Files\shopperz\tsoni64.dll"  not deleted
"C:\Program Files\shopperz\unins000.exe"  not deleted
"C:\Program Files\shopperz\wrex.exe"  not deleted
"C:\Program Files\shopperz\wrex64.exe"  not deleted
"C:\Users\JEAN\AppData\LocalLow\Company\Product\1.0\localStorageIE.txt"  not found
"C:\Users\JEAN\AppData\LocalLow\Company\Product\1.0\localStorageIE_backup.txt"  not found
"C:\Users\JEAN\AppData\LocalLow\{D2020D47-707D-4E26-B4D9-739C4F4C2E9A}\{FBC0652C-7B29-4FB6-8ADA-91F54B267AD4}\1.5\sts.js"  not found
"C:\Users\JEAN\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat" not deleted
"C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat" not deleted
"C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat" not deleted
"C:\Program Files\shopperz"  not deleted
"C:\Program Files\shopperz"  not deleted
"C:\Users\JEAN\AppData\LocalLow\Company"  not found
"C:\Users\JEAN\AppData\LocalLow\{D2020D47-707D-4E26-B4D9-739C4F4C2E9A}"  not found

==== EOF on ma 23/02/2015 at 14:12:23,10 ======================

 

GRAAG UW REAKTIE HIEROP WAARVOOR DANK
 

[JEANSPANJE]

hierbij ook de informatie die ik van DELFIX ontving na scannen van mijn PC misschien helpt dit U nog beter.

 

 

# DelFix v1.011 - Logfile created 13/02/2016 at 22:21:02

# Updated 18/08/2015 by Xplode

# Username : JEAN - PC_VAN_JEAN

# Operating System : Windows Vista Home Premium Service Pack 2 (32 bits)

 

~ Activating UAC ... OK

 

~ Removing disinfection tools ...

 

Deleted : C:\RSIT

Deleted : C:\zoek_backup

Deleted : C:\AdwCleaner

Deleted : C:\zoek-results.log

Deleted : C:\zoek-results2015-02-13-190109.log

Deleted : C:\zoek-results2015-02-15-094144.log

Deleted : C:\zoek-results2015-02-16-101630.log

Deleted : C:\zoek-results2015-02-16-132527.log

Deleted : C:\zoek-results2015-02-17-212352.log

Deleted : C:\Users\JEAN\Desktop\RSIT - Snelkoppeling.lnk

Deleted : C:\Users\JEAN\Downloads\esetsmartinstaller_enu.exe

Deleted : C:\Users\JEAN\Downloads\RSIT(1).exe

Deleted : C:\Users\JEAN\Downloads\RSIT.exe

Deleted : C:\Users\JEAN\Downloads\zoek(1).exe

Deleted : C:\Users\JEAN\Downloads\zoek(2).exe

Deleted : C:\Users\JEAN\Downloads\zoek(3).exe

Deleted : C:\Users\JEAN\Downloads\zoek(9).exe

Deleted : C:\Users\JEAN\Downloads\zoek.exe

Deleted : HKLM\SOFTWARE\AdwCleaner

Deleted : HKLM\SOFTWARE\TrendMicro\Hijackthis

 

~ Creating registry backup ... OK

 

~ Cleaning system restore ...

 

Deleted : RP #1060 [Herstelbewerking | 02/12/2016 16:10:51]

Deleted : RP #1061 [Herstelbewerking | 02/12/2016 16:50:22]

Deleted : RP #1062 [Windows Update | 02/12/2016 21:23:41]

Deleted : RP #1063 [Herstelbewerking | 02/13/2016 12:06:29]

Deleted : RP #1064 [Herstelbewerking | 02/13/2016 13:49:37]

Deleted : RP #1065 [Windows Update | 02/13/2016 14:16:05]

Deleted : RP #1066 [Windows Update | 02/13/2016 15:48:26]

 

New restore point created !

 

~ Resetting system settings ... OK

 

########## - EOF - ##########

 

Graag ook Uw antwoord hierop

Hartelijk dank

[JEANSPANJE]

Ik heb ook ESET online scanner uitgevoerd (duurt een 10 tal uren en alles wat in quarantaine stond verwijderd (103 items)

iK HEB OOK 3 MAAL EEN SYSTEEMHERSTEL UITGEVOERD NAAR EEN DATUM WAAR INCREDIMAIL GOED WERKTE MAAR ZONDER SUCCES.

 

Wat is nu de oplossing denkt U?

 

Hartelijk dank

[kape]

Schakel je antivirus- en antispywareprogramma's uit, mogelijk kunnen ze conflicteren met zoek.exe (hier en hier) kan je lezen hoe je dat doet.

Download Zoek.exe naar het bureaublad (niet de .zip- of .rar-versie)

• Wanneer Internet Explorer of een andere browser of virusscanner melding geeft dat dit bestand onveilig zou zijn kun je negeren, dit is namelijk een onterechte waarschuwing.
• Dubbelklik op Zoek.exe om de tool te starten.
• Windows Vista, 7 en 8 gebruikers dienen de tool als "administrator" uit te voeren door middel van de rechtermuisknop en kiezen voor Als Administrator uitvoeren.
• Kopieer nu onderstaande code en plak die in het grote invulvenster:
• Note: Dit script is speciaal bedoeld voor deze PC, gebruik dit dan ook niet op andere PC's met een gelijkaardig probleem.

 C:\Program Files\shopperz;fz
CHRdefaults;
 

• Klik op de knop "More options" en vink nu de onderstaande opties aan.
• Do a Deep Scan
• Installed Programs
• Auto Clean
• De optie "Scan All Users" staat standaard aangevinkt.
• Klik nu op de knop "Run script".
• Wacht nu geduldig af tot er een logje opent (dit kan na een herstart zijn als deze benodigd is).
• Mocht er geen logje verschijnen, start zoek.exe dan opnieuw en klik op de knop zoek-results.log, de log verschijnt dan alsnog.
• Post het geopende logje in het volgende bericht als bijlage.

Zoek.exe logbestand plaatsen

• Voeg het logbestand met de naam "Zoek-results.log" als bijlage toe aan het volgende bericht. (Dit logbestand kunt u tevens terug vinden op de systeemschijf als C:\Zoek-results.log.)
• Hoe u een bijlage kunt toevoegen aan het bericht leest u hier.

[JEANSPANJE]

Geachte Heer,

 

Hierbij de analyse van zoek.exe logboek.

Hoe moet ik verder nu?

zoek-results.log

[kape]

Download AdwCleaner by Xplode naar het bureaublad (verwijder eerst eventuele aanwezige oudere versies van deze tool op je PC, zodat je nu de meest recente database van AdwCleaner kan gebruiken).

Als de link naar AdwCleaner niet werkt, probeer dan deze link.

De download start automatisch na enkele seconden.

• Sluit alle openstaande vensters.
• Dubbelklik op AdwCleaner om hem te starten.
• Gebruikers van Windows Vista en later dienen de tool als "administrator" uit te voeren door middel van de rechtermuisknop en kiezen voor Als Administrator uitvoeren.
• Klik op Scan (Engelse versie) of Scannen (Nederlandstalige versie)
• Mocht u gevonden items willen behouden, verwijder deze dan nu uit het lijstje.
• Klik vervolgens op Clean (Engelse versie) of Verwijderen (Nederlandstalige versie)
• Klik bij popup-scherm "AdwCleaner Herstart" op OK
  

Nadat de PC opnieuw is opgestart, opent meestal onmiddellijk een logfile van AdwCleaner.
Anders is het logfile hier terug te vinden C:\AdwCleaner\....

Logbestand plaatsen

• Voeg de logbestandjes met de naam AdwCleaner[s*].txt en AdwCleaner[C*].txt uit de map C:\AdwCleaner\... als bijlagen toe aan het volgende bericht. (*) staat voor een getal. Staan er meerdere, kies dan dit met het hoogste getal.
• Hoe u een bijlage kunt toevoegen aan het bericht leest u hier.
  

Meer informatie vind je in de handleiding.

[JEANSPANJE]

Geachte Heer,

 

Hierbij de analyse van AdwCleaner.

 

Gelieve mij te informeren hoe ik nu verder moet.

 

Hartelijk dank

AdwCleanerC1.docx

[kape]

Behoorlijk wat rotzooi verwijderd van de PC. Hoe staat het nu met het probleem met Incredimail ?

[JEANSPANJE]

Ik kan nog steeds mijn gmail niet configurere in Incredimail terwijl het al 10 jaar goed werkte.

Heeft het misschien te maken met een automatische update van Windows maar dewelke eventueel?

Ik heb mails gestuurd naar Incredimail om mij te helpen maar ik krijng geen enkel respons.

 

Heeft U nog andere ideeên?